I just want you to know how grateful and how refreshing it was dealing with your company. I am not a fan of online shopping and try to avoid it, but your service was so well done. From start to finish – starting with the fact that you contacted me when a product I tried to order 4 years ago was now in stock, from the easy online order form, the email updates and tracking, the real person phone rep who was pleasant and actually knew about my order, to the beautiful packaging with all the details covered, you did an exceptional job!
The gifts we bought were also of great quality and enjoyed thoroughly. Please let the necessary people know how pleased I am with your company, employees, products, and the process you have in place. What an excellent company – I look forward to exploring your products and making more purchases in the future. Thank you! I wish you continued success in 2010!
Susan R. in Dana Point, California - Order #214078
This time GermanDeli outdid themselves, I lost the Christmas candles and holders I ordered last year to put on my tree for decoration, as is German custom and CALLED them to see how fast they could get me replacements if available, I had them within 3 days of ordering.
At that point I was so upset that I did not care that delivery charge was as much as the replaced candles and holders, I just wanted them for Christmas Eve and my German celebration. The shipping was adjusted to half of what I expected, they had said previously the order would ship by Monday...it shipped over weekend and got here on Monday in plenty time.
Thank you, thank you, thank you....GermanDeli made my "Christkindl" special this year...
Ulli K. in Trafford, Pennsylvania - Order # 220146
I really thought that customer service at your high level was a thing of the past, but you came through for us. Not only on time, at a reasonable price, but politely, beautifully packaged and with treats included! Thank you and a very happy New Year to you all.
Catherine C. in Austin, Texas - Order # 220506
Variety of items/selections was amazing. My recipient (100% German) was very happy with the food items I chose & I know very little about German food. Customer service was excellent--they let me know every step of the way what was going on with my order.
Sandra S. in Media, Pennsylvania - Order # 219705
Great vendor! They had everything shipped out in short order...when the package arrived, the contents were perfectly packed and in neat order...
Thomas C. in Brooklyn, New York - Order # 219452
Wonderful selection of products and great store to do business with. I am a repeat customer and will order from them again!
Mark H. in Ellicott City, Maryland - Order # 219396
I Love GermanDeli.com!!!!! :O)
Constanze N. in Houston, Texas - Order # 219038
The items I ordered were shipped in excellent time, packed extraordinarily well - all items had an extra protection Ziplock in addition to the ice packs and beautiful packing appearance. I received sometimes twice daily updates of the order status and a final summary of charges. I can not imagine better service and quality of goods!
Antje F. in San Diego, California - Order # 218986
Extremely fast and helpful. Will definitely order from again in the near future. Thank you so much for delivering quality German food at reasonable prices.
Gina G. in Austin, Texas - Order # 218451
Amazing! Your package actually arrived right on Christmas. And your packaging is excellent.
Vielen Dank, und Froehliche Weihnachten!
Aurelia S. in Columbus, Georgia - Order # 220891
GermanDeli is an awesome store that carries just about anything you could want. I have been shopping at GermanDeli for many years and would highly recommend them.
Matt A. in Tuolumne, California - Order # 218242
Your order has arrived on time. I am very impressed by your dedication and customer focus. I appreciated that you kept me in the loop and delivered on time for our Sauerbraten.
Manfred J. in Lino Lakes, Minnesota - Order # 220931
I have truly come to believe after my latest order with GermanDeli that there is no other vendor/store like it. They out perform any company that I have ever mail ordered from in my entire 49 yrs. I can't say enough good and great things about GermanDeli but will give the highlights for sure. They are easy to order from, have great selection, excellent prices, fast service, detailed, customer service out of this world and they know how to package up items. Then there is the lovely presentations!!
I have to say in all of my years of shopping literally around the world, the only 2 places I have never had a single problem with and always received the best care are GermanDeli and Nordstrom!!!!
So thank you again GermanDeli and keep doing what you all do best, thanks.
Steven B. in El Cajon, California - Order # 218259
Thank you all once again. My mother received her package promptly and, as always, loved it. Froehliche Weihnachten! Peace be with you.
Sean P. in Humble, Texas - Order # 219775
Just want to tell you that of all the places I have dealt with over the internet, you guys are the top! Not only do you accurately tell folks when things will arrive, but you fix those that are damaged with no questions asked and you delivered before Christmas! I will definitely use your website again when ordering German stuff and let my friends know.
Thank you and have a wonderful holiday!
Anita B. in Renton, Washington - Order # RS217956
Hi, I just wanted to comment on the EXCELLENT service you have provided us with our order. I have never had such great communication and service from any other company! Our package arrived today even though we really did not care if it was here in time for Christmas - we wanted it for New Years. Your company ROCKS!!! I will pass your name around to friends any time...
Thanks again and Merry Christmas and Happy New Year.
Eileen W. in Kickapoo, Illinois - Order # 220636
I just wanted to let you know that my order reached here last night, 22 December. I know it was on short notice and I had lots of mistakes with the order, but I want to thank you for all your support and for going out of your way to get this order here by Christmas Eve. Thanks to Team 5 and for all the people on the order desk that helped me work through my computer/server problems. I remain a dedicated and loyal customer.
Thank you again, and have a Merry Christmas.
Brenda F. in Prescott, Arizona - Order # 220399
I was very impressed to receive an e-mail telling me that they had noticed that the standard shipping time was the same as the faster shipping method I had chosen, so they had changed my order to the less expensive shipping charges. Also, I received a call asking if it would be alright to substitute two smaller bags for the larger bag I had ordered, since that item was out of stock. I was impressed that they took the time to call and get my approval, rather than just shipping the two bags.
This is the second time I have ordered from GermanDeli, and their service has been excellent both times. I will be back again and have recommended them to others.
Joyce W. in Tipp City, Ohio - Order # 218129
This is my second order with GermanDeli, and I am so impressed with your professionalism, and personal attention. Rest assured, there will be many more orders.
Merry Christmas and Happy New Year!
Linda H. in Lynchburg, Virginia - Order # 220883
I cannot thank you enough. My son received his box I ordered from you in about a week. I am so glad he got it, I am really impressed with your store and will continue to order from you. He said everything was great. I was worried he wouldn't get it before Christmas...but he did.
Cathy T. in Peterstown, West Virginia - Order # 217842
Thanks for the fast delivery and perfect packaging! Everything was in excellent condition! I will definitely visit your website again and order more.
Conny C. in Jersey City, New Jersey - Order # 217474
I received my package yesterday. Thank you so much. Your team put a lot of work into the careful packaging.
Andrea S. in Fort Walton Beach, Florida - Order # 217656
You are absolutely wonderful! This has been my first time ordering with you and I am so very pleased with the service. You have had timely responses, very friendly, great product and very customer friendly web site. Thank you! I can not wait to give this gift!! I look forward to ordering again in the future.
Colette B. in Payson, Utah - Order # 219980
Customer Service was great! The gummies are fresh and wonderful!! Can't wait to place my next order!!
Shannon M. in Bethesda, Maryland - Order # 216294
Superb packaging, fast shipping, fresh products. Highly recommended. I have ordered six separate times and every time I was pleased, never disappointed. I am a regular now.
Francois K. in Omaha, Nebraska - Order # 216220
Used GermanDeli.com for first time this year as an Xmas gift. The gift basket was a terrific combination of items at a good price. Ordering was straightforward. Received email confirmations of status. Always hard to tell just how big such things are from on-line photos, but recipient said it was huge. Will definitely order from here again.
John C. in Indialantic, Florida - Order # 216992
Just wanted to send a note to tell you how well organized your website is, your ordering process - and what great responsiveness. Very impressive. Guess its the "Deutsche gruendlichkeit" coming through. In any case - very nice and unusual from the mass of poorly internet websites. I will surely be browsing your site in the future and recommending to others.
Rita P. in Mission Viejo, California - Order # 220669
You are so wonderful, I received my box yesterday!!! THANK YOU!!!
Carmen P. in El Paso, Texas - Order # 219386
I just wanted to say thank you to you and your company. Shopping was easy, delivery was fast, customer service was very friendly, and on top of all of that your company made an effort to save me money. Your company found shipping that would take the same amount of time but would be cheaper for me.
I will definitely buy from your company again and recommend you to others. Thank you for the products in a timely manner. They were a Christmas present. Happy Holidays!
Kim H. Burgettstown, Pennsylvania - Order # 219505
GermanDeli is the best!! The products are of high quality, customer service is fabulous and the efficiency in service is next to none. I will be a GermanDeli customer for life.
Blanca H. in Highwood, Montana - Order # 216612
This is by far the very best online store I have ever ordered from. I have ordered several times and every time I am amazed at their proficiency, professionalism, and attention to detail; and the personal care that they give every order. I have never been disappointed and it is an absolute joy to do business with them! A+++++ rating!!
Lora K. in Newnan, Georgia - Order # 216626
Very, very impressed with your company! Thank you so much for great service!
Colette B. in Payson, Utah - Order # 219980
I would like thank you very much, for doing an incredible job!!!!! I have ordered from your site only twice so far, but I can honestly tell you, that I will continue to order from you again and again, and I have recommended you to many people already. You have made my Christmas special and I thank you.
Happy Holidays from my family to yours...
Sabine F. in Murfreesboro, Tennessee - Order # 219803
Received my order today and everything looks WONDERFUL!! Thank you! I know we are going to enjoy it!
Take care and Happy Holidays!
Sue B. in Canton, Georgia - Order # 216986
I just had my order delivered and I have to say, your online company has been the most professional and courteous company I have had the pleasure of doing business with. From the product, to the email updates, to the packing! (WOW!), to the fantastic service from everyone there.
I will definitely be ordering from you again, and will recommend you to everyone I know. Thank You!
Timothy R. in Carlisle, Pennsylvania - Order # 218249
My package arrived a few days ago and was very happy and just wanted to say Mahalo (Thank you) so much. It was well packed and even had some little gummy bears as well. Very special I hope to order again some other delightful items from you soon.
Happy holidays and Aloha,
Sami A. in Honolulu, Hawaii - Order # 216778
Thank you for your great attention to my orders "as usual". May you have a wonderful and healthy holiday season!!!
Lynn W. in Wading River, New York - Order # 219308
Thank you very much for all your excellent customer service and for the discount. I always forward The GermanDeli web site to many of my business associates, friends and families. They have all purchased from the GermanDeli and are very happy also.
Frohe Weihnachten und ein Gesundes Neues Jahr 2010.
Tatiana L. in Tampa, Florida - Order # 219049
Receiving a package from GermanDeli is always like a special treat...I have never seen people take that much pride in what they are doing...thank you deli teams for a job well done...the little gummy bears is something my grandchild is looking for...keep up the good work...even you have to pay a little more but the reward is great...I will always go for special items from Germany...wishing you a well deserved Holiday break...
Karin D. in El Paso, Texas - Order # 215794
You are really a great company to deal with. Always very caring and efficient. Thank you.
Margot K. in Orange, Connecticut - Order # 219288
Just wanted to say Thank You for such excellent customer service. I've never been disappointed with GermanDeli.com.
Merry Christmas & Happy Holidays,
Betisa B. in Oviedo, Florida - Order # 218978
I just wanted to thank you for your superior service, especially during this busy time of year. You shipped my order the day after I ordered it and I received it in excellent condition. Thank you again for a job well-done. Merry Christmas and Frohe Weihnachten.
Anneliese W. in Leesburg, Florida - Order # 217753
Vielen Dank for the great service and follow up. I was a first time customer but will be checking your site more often thanks to the good stuff and good service you provide.
Paul M. in Menlo Park, California - Order # 218563
While I have not received my order yet I would like to take this opportunity to tell you how impressed I am with your company! I have never seen such great customer service before. The constant e-mail updates keeping me informed of the status of my order makes me feel that I'm a valued customer.
I will tell all my friends about your great service, and will be a future customer for the years to come. Thank you once again, when most places make you feel like a number your support team has made me feel special.
Joe M. in Westphalia, Michigan - Order # 218672
GermanDeli is the absolute BEST place to shop for my family's favorite products year round and especially at Christmas time. Should you ever have a problem locating a product or a question about anything their staff will help you in a cheerful manner.
GermanDeli makes sending packages to relatives in the military sooooo easy, if they are in the US or out of the country. GermanDeli packages their products to survive a rough and long journey. Shop here with confidence of quality and service. Thank you. We are very satisfied long time customers from Illinois.
Babette A. in Grayslake, Illinois - Order # 215312
I have been a customer for many years. Even though the prices are a little high, I understand it, because the import and warehouse cost must be substantial, especially for articles that can spoil. Overall the company provides by far the best and friendliest customer service on the internet bar none!!! Thank you for not ever disappointing me through all these years!
Peter K. in Peachtree City, Georgia - Order # 214880
One of the best experiences I've had shopping online ever. Product is excellent in quantity and quality. I wish all customer service was as good as I received with GermanDeli.com, not only will I continue to shop here, but I've sent their link out to family and friends.
Colleen C. in Niceville, Florida - Order # 215608
Just a quick note to let you know how happy I am with my order. From the beginning to the end you have kept me informed of the status of my order. I am very pleased with all items ordered, which have brought back many memories of Germany, and for the comment to satisfaction of your entire staff. No doubt I will be ordering again.
Thank you so much!
Christina P. in Seaside, California - Order # 217578
I have ordered from a lot of stores - take a bow - YOU ARE THE VERY BEST in merchandise, shipping and most of all customer service!
Bianca K. in Momence, Illinois - Order # 218257
My order arrived yesterday in excellent condition - well packed and very fast delivery. Thank you so very much - my grand kids will love these German goodies, as will I!!!! Thank the packing team, they are real experts.
Charles O. in Farragut, Tennessee - Order # 216980
I had to write to let you know how much I loved receiving my order of Christmas treats and family fest in a box. It came beautifully, freshly and securely packaged. I am really looking forward to providing a true German feast for my parents and family members over the holidays.
Karin B. in Great Falls, Virginia - Order # 216056
Dear People at the GermanDeli, I got both my packages today and as always I was extremely happy with your efficiency, how everything always arrives so neatly packed and the quality of the products. I am telling everyone that might be interested about the GermanDeli and the wonderful products you sell.
As the mother of a now retired US Marine it also touches my heart how much you do for our Military, thank you for that and God bless you. I will be in Texas next month and plan on visiting the GermanDeli. Ein Frohes Weihnachtsfest to all of you.
Thank you again,
Blanca H. in Highwood. Montana - Order # 204949
Just wanted to let you know I received my order today (12/10). WOW!! What special packaging! And the surprise treat of gummy bears was fun, too. You can be certain I will order again from you, and will pass the word on about your great service!
Susie T. in Lincoln, Nebraska - Order # 216703
I'm currently deployed, and I placed an order from you guys this year; the package was incredible. It even had an extra little "Thank you for your service card". I'd just like to say thank you, and your service is excellent!
Larisa N. in Fort Hood, Texas - Order # 217602
Vielen Danke for your honest dealings that a multitude of online stores could learn from.
Alles Gut und Gluck,
Leo G. in Corvallis, Oregon - Order # 217229
Thank you so much for the SUPER service you’re giving me! Christmas is going to be a great one thanks to you! Froehliche Weihnachten!
Rebecca B. in Waynesville, Missouri - Order # 217103
I received my order and all was in such a perfect state, I just had to let you know. My thanks to all of you- your packers are the BEST online.
Thank You - you have helped to make this Christmas special for me.
Rosemarie B. in Cortez, Colorado - Order # 213622
The items I ordered arrived about 24 hours after you shipped them. Packaging was perfect, everything was still frozen and in perfect shape. This was my first order from your company as I have considered ordering during the last year after finding your website. I'm happy that I finally did and I want to tell your team that the order arrived and it's AWESOME!!
I was stationed in Wiesbaden, Germany from 1960-1963 and missed the authentic German foods. When I travel to the New Braunfels, Texas area I always find myself at the German restaurant there. Too bad that there is no German restaurant in the East Texas area, but being able to order from the GermanDeli will do until someone builds one.
Thanks again for the quick and efficient service. Expect more orders in the future.
Joe R. in Center, Texas - Order # 217025
I just got the order today. As always I am thrilled with the care you take with the packaging. All I can say is thank you TEAM #2. IT ARRIVED IN GREAT SHAPE and the shipping was cheaper than you first thought. :)
Cathy T. in Peterstown, West Virginia - Order # 198532
My order arrived today. Once again it was packed PERFECTLY. Do not know how you pack these orders, but they are small miracles. I love your company and have never been disappointed in any of my orders. Please thank GermanDeli Team 3, Wendy, Inga, Gina, Jim, Mary and David for their great work in getting my order together.
May everyone at GermanDeli have a Happy Holiday and marvelous New Year. I know that I will be seeing you again next year.
Katharine W. in Blue Grass, Virginia - Order # 215893
Your customer service/ongoing communication and skilled packing is commendable and rare!
Irmgard F. in Salem, Oregon - Order # 214937
Excellent buying experience . . . Service is above-and-beyond! Thank you, GermanDeli!
Mark S. in Omaha, Nebraska - Order # 214012
Thank you very much. I am really impressed with the quality of your service. I will recommend your company to my friends. Have a nice Holiday.
Ludmila K. Columbia, Maryland - Order # 216616
I buy from them year after year and have never had a problem. My grandmother is from Germany and I get her some candy for Xmas every year. Besides the great selection my favorite thing about GermanDeli is that they pack your items very well and adjust the shipping costs to reflect their actual cost.
Heath M. in Edmond, Oklahoma - Order # 214165
I've been doing business with GermanDeli for years. Everything they do is outstanding. Quality is what they're all about.
Elsa S. in El Paso, Texas - Order # 212957
I got my order in record time! Thanks so much!! The best service ever! Now I know where to shop.
Thanks for all your efforts,
Paddy W. in Alexandria, Virginia - Order # 215359
Thank you so much for reducing my shipping charges. That's rare in online business today. I look forward to purchasing from you in the future.
Lisa W. in Lombard, Illinois - Order # 216813
Everything arrived in good – and delicious -- condition – and packed with great style! The black cardboard cover with the grosgrain ribbon in the colors of the German flag was a surprise. I order a great deal online and have never received a package as attractive as yours. Your Team 2 did a terrific job.
Anna G. in Blair, Nebraska - Order # 215350
I wanted to say Thank you so much!! Your company has EXCELLENT customer service. The order was extremely smooth..I was notified throughout the process. My items came very quickly and were very neatly packaged. I really appreciated the GermanDeli sticker and ribbon. That was the finishing touch!
I placed an order 5-7 days ago and I ordered more today. I will recommend your company to our German friends!!
Thank you again!!
Michelle W. in Suwanee, Georgia - Order # 216788
Just wanted you to know our order arrived EARLIER than expected. That was an added blessing as we were preparing our Thanksgiving meal for guests. The arrival gave us the opportunity to introduce our guests to Christollen Kuchen. They loved it!
Thank you all for making our Thanksgiving meal an even bigger success!
Patrick & Andrea S. in DeSoto, Texas - Order # 214476
Just a quick note to say thank you for the great job done on the last order it was shipped very fast received earlier than expected. Everything was packed perfectly great Job team 2
Thank you all have a Merry Christmas and a Happy New Year.
Fred F. in Brooksville, Florida - Order # 214731
If GermanDeli.com carried fresh produce and other grocery store essentials, I'd shop with them for EVERYTHING and probably get it faster than I can going to a store myself. Of course, they DO have the most wonderful things from Germany along with the most timely customer service on the planet.
Thank you! I'll be back soon!
Tracy J. in Reno, Nevada - Order # 212786
What follows is an unsolicited testimonial to your outstanding customer service.
I received this order today. The care that was taken in packing the order was obvious the moment I cut through the packing tape (kudos to Team 2!). In the case of the zuckerhuts (sugar cones) I ordered this is particularly important, as they are of limited value when broken. They were packed like fine china and arrived in perfect condition.
More impressive was that you adjusted the shipping cost for the order DOWNWARD to reflect the fact that your actual shipping costs were lower than estimated. I purchase a LOT of merchandise online (both commercially and for personal use), and it is rare indeed to experience that level of business integrity and customer satisfaction. This is something I WILL remember for future purchases. Please share this with the rest of the staff… I truly appreciate the excellent customer service.
Best regards, and happy holidays!
Tom K. in Delmar, New York - Order # 215118
I ordered for the first time last year and found the service and products excellent. Looking forward to many more to come...
Brigitte P. in Nashville, Tennessee - Order # 216091
Thanks and such great service. I will be using your company again.
Vicki M. in Catwright, Oklahoma - Order # 215744
Thank you so much for having the wonderful assortment of German Products. I enjoy just looking. Everything brings back so many memories. Keep up the great work!
Marty D. in San Antonio, Texas - Order # 215615
We received our order yesterday. Thank you so very much! As usual, everything was in good order and frozen goods still frozen. Thank you also for the adjusted shipping charge. We think all of you are outstanding!
Irene R. in New Braunfels, Texas - Order # 214981
Wunderbar. They kept me informed on my order status and when the package arrived it was shipped with a lot of care. All products were wonderful and as I expected.
Heike J. in Austin, Texas - Order # 213457
Thank you very much for all the updates and information...Very efficient group you are---but then, this is a German company!
Hania H. in Blue Springs, Missouri - Order # 215503
Folks, we received our order today, and of course, it was perfect. We just want to thank you all (especially team6) and wish you all a Very Merry Christmas and a Happy & Safe New Years.
Christl & Conrad B. in Greeneville, Tennessee - Order # 214101
You are the nicest people to do business with. Such good communication and attentive service has become a rarity and I am very glad I found your company! Thank you to everyone who takes this special interest in your customers, I hope all of them appreciate it as I do.
Romy S. in Killingworth, Connecticut - Order # 214455
Thank goodness I found you! Grueß Gott!
David W. in Las Vegas, Nevada - Order # 213343
I love GermanDeli and will order from them again. Everything I ordered from candy to baking pans to schinken was wonderful. The quality of the products, the great care in shipping, and communication from them was far above anything I have ever experienced from online ordering. I'm very happy and impressed with this company.
Sharon B. in Farmington Hills, Michigan - Order # 212933
What a great company GermanDeli.com is! Food is outstanding! Special thanks to GermanDeli.com for their care in shipping and handling. My order arrived in a carefully packed Styrofoam lined box that included several "cold packs" to protect the contents from melting. GermanDeli.com is the one company that deserves every penny they get for shipping and handling.
Thank you GermanDeli.com for making our Christmas special this year!
Klaus K. in Doraville, Georgia - Order # 213028
Just wanted to send a note to let you know my shipment arrived. The packaging was wonderful and I so appreciate the wonderful service you provided. I will definitely order again and again.
Susan G. in Hampstead, Maryland - Order # 214089
I received my package on Saturday. I can't tell you how impressed I am with your service. Thank you so much! I already recommended your website to several people and I will definitely be a customer in the future.
Danke und schöne Feiertage an sie und das ganze team.
Liz K. in Hollidaysburg, Pennsylvania - Order # 213903
Customer service, communication, packaging are second to none. Shipping charges are actual shipping charges!. Many shipping options, customer selects shipper. A stellar example of how an online merchant should operate.
Thank you again! A repeat customer for many many years.
I absolutely adore these people. :) They're everything a good company should be, AND they're doing a very fine job of running an internet business in a grand way. I love being able to get all the ancestral German things that make family occasions what they used to be, and I absolutely love the fine service I receive.
These folks take pride in what they do, and it shows. Thank you GermanDeli!! May you be there forever!
Sharon H. in Bealeton, Virginia - Order # 212172
Thanks for the fast response on our order! We received it this morning and we were impressed by the careful packing of the contents. Thanks Team 3!!!! Happy Advent.
Dave L. in Little Rock, Arkansas - Order # 214603
I just want to say thank you for a very good "first order" experience. The chocolates that I ordered came fresh, undamaged and in an reasonable time. The service I received was excellent. I would not hesitate to order again from The GermanDeli. Again thank you!
I remain respectfully,
Mildred B. in Port Royal, Virginia - Order #213880
I love ordering from GermanDeli.com! Last time i ordered everything was perfect. I was very happy with everything thing about the ordering process, from the shipping amount all the way to the e-mail notifications and the delivery.
Thank you guys so much!
Ryan A. in De Pere, Wisconsin - Order # 214711
Superfast shipping, products made me feel like home. I am shopping with you again.
Dominique F. in Missouri City, Texas - Order # 212202
Once again GermanDeli has offered superior customer service...I absolutely love doing business with you!
Kim F. in New Knoxville, Ohio - Order # 214570
Excellent communication between seller and their customers.bGreat packaging and everything arrived on time and in excellent condition. The produce was excellent. I plan on continuing to do business with them and I would recommend them to everyone.
Barbara T. in Ramona, California - Order # 211765
Thank you all for continuing to provide such an excellent customer service!!! You're the BEST!!!! Happy Thanksgiving to you all!!!!!
Cindy H. in Florence, Oregon - Order # 214378
Life would not be as good if you weren't around!!!!
Roderic W. in Tucson, Arizona - Order # 214480
They are fantastic, and I have already bought 5 times from them. They seem to really care about customer relations, and their prices are very reasonable. Shipping is fast and well packed.
Jerry H. in Duncanville, Texas - Order # 211809
This is my first time doing business with you. I enjoyed the chocolate covered cherries when I was stationed in Germany with the U.S. Air Force from 1977-1980 at Spangdahlem AB near Wittlich and Trier Germany. All my German friends said that they only are available before Christmas. I decided to do an Internet search and found your business! I wasn't aware so many things from Germany and Europe were available.
Initially, I did feel that the shipping charges were high so I am well pleased that you are sharing a reduced charge with me. Vielen Dank!
Tom F. in Poulsbo , Washington - Order # 213012
Thank You All for doing such an outstanding job. Start to finish you are a great team! Have a wonderful Thanksgiving.
Terry F. in Atlanta, Georgia - Order # 213338
Thank you very much for the excellent service. We received everything in time and in a very good condition. This will definitely not the last time, we order items from GermanDeli. Thanks again and have a wonderful Thanksgiving.
Renate L. in Hobbs, New Mexico - Order # 212858
Thank you so very much, I have received my order, beautifully packed. You guys are just awesome, If I could afford it, I would order from you every day.
Have a happy holiday and take care.
Ingrid S. in La Marque, Texas - Order # 212801
Guten Tag Y'all at GermanDeli. Just wanted to say "Danke Schoen" to everyone Mary, Amy, Team #3 and all the rest. My package arrived, as promised by Mary, before noon today. The tins are all beautiful. I had a wonderful experience and will most likely re-order items with your company.
Thanks again, you all have einen wunderschoenen Tag!!
Christina D. in Centennial, Colorado - Order # 213176
Hallo GermanDeli Team, Ich bedanke mich wie immer ganz herzlich fuer meine bestellung. Es ist alles gut angekommen. Nochmals vielen Dank.
Anita K. in Benton, Arkansas - Order # 212460
Thank you for your service. Our order arrived yesterday in excellent condition. We will continue to shop online at your site and we hope to get a chance to shop in your store sometime.
John C. in Reynoldsville, Pennsylvania - Order # 212336
Just a quick note to say danke. My order arrived super fast and was well packed by Team 6.
Thanks again for a great order.
Glenn H. in Riverside, California - Order # 210018
I just wanted to let you know I received my package and couldn't wait to open the Dominos it's one of my wonderful memories of going to Germany for the Christmas markets. I haven't gone in 2 years so I missed the tastes. The food I can make but the candy and cakes are wonderful they bring me back to that beautiful country.
Thank you so much,
Ruthann E. in Brentwood, New York - Order # 212398
I would like to thank you for the wonderful customer service you provide. Today I received my order and everything arrived in perfect condition. It is a pleasure to order from GermanDeli. I wish I lived in Texas just to have the opportunity to visit your store frequently. THANKS AGAIN!!!
Maria S. in Plantation, Florida - Order # 212212
5 stars all the way!!!! Love my GermanDeli!!! Einfach wunderbar, makes me feel like a package came from my homeland when I see the shipment!!!
Thank you, all of you at GermanDeli!
Claudette M. in Allentown, Pennsylvania - Order # 209973
Just a quick note to let you know my order arrived this morning. Everything was packed perfectly and arrived in tact. Many thanks for making this sure-to-be-loved gift to my mother possible!!
Danke und alles Gute,
Silke C. in Memphis, Tennessee - Order # 212029
Hello, I ordered a package from you on November 13 and it was delivered yesterday. I just wanted to say thank you for the time and care that was put into packing my order. And thank you for keeping updated on my order status.
I can't tell you how much it means to order something from a company that puts care into its customer's order, especially if the products bring back fond memories of another place. Keep up the great work! You guys are awesome. Thank you again for your superb customer service and I look forward to doing more business with you.
Have a great day.
Sarita H. in Schertz, Texas - Order # 212269
We received our order at 3pm today. Everything was in order, the Gelbwurst was cold as were the Brinker Brotchen. Looks like the cold-packs are doing their job. We have been doing business with GermanDeli.com for almost four years and have never been disappointed with your service or products.
We have referred your company to some of our friends who were looking for a supplier of German products. They too, are satisfied customers. Keep up the good work and we'll remain a true, loyal customer.
George and Irmie S. in Palm Coast, Florida - Order # 212201
I ordered a package with German candy etc. for our son who currently is deployed somewhere on a Navy Ship in the Middle East. The package reached him within 10 days, he loved the food and especially appreciated the signed card from everybody.
Thank you so much!
Gisela J. - Order # 210509
My mother recently placed and order for me and had it sent to my ship. I was quite surprised to find extra items in there that I had not purchased. The card was very thoughtful. Thank you very much for taking the extra effort, it really makes a difference during these long deployments.
Al J. deployed on USNS Bridge (T-AOE 10)
A fantastic website for ordering all sorts of European delights here in the USA! I buy manner wafers from them, and I still don't understand how they can sell them for so cheap! I pay only about 30 cents more here per pack than I did for them in Vienna, Austria, the city where they are made!
Daniel M. in Raleigh, North Carolina - Order # 210520
Thanks so much for the quality of service you provided. We received our order today and while we have not yet used our bread, it arrived well packaged and still very cold. Your company appears to be an effectively run organization, and I do appreciate that very much.
Anita W. in Friendswood, Texas - Order # 211842
This was a great experience and I will order again.
Romy A. in Green Valley, Arizona - Order # 210275
Thanks Team 5, everything was perfectly packaged and my mom was so excited to get those cookies, she said it was the best birthday! We went on to your website today and she wants to place an order for cakes and salami!! She had so much fun looking at your website and the song on the home page brought back so many memories she sang it to me, she is so cute.
Shirley M. in Aiken, South Carolina - Order # 211215
Thank you so much! This was the most prompt and efficient service I have received! Danke!
Jodi C. in Las Cruces, New Mexico - Order # 211502
Thank you for your wonderful store. I've been shopping at GermanDeli for years and I'm always happy with the service. Thank you GermanDeli and have a merry Christmas.
Karen W. in Leland, North Carolina - Order # 172674
Hello GermanDeli Team,
This is about my first order from your company. First let me say that it was very nice of your company to keep me informed of my order status and the details of each step. Secondly, thank you very much for taking such care in packaging my order. Even my husband was surprised that there is a business as yours that takes such good care of its customers and the goods they purchased.
I was also pleasantly surprised that all the items I ordered were actually delivered and not out of stock. GermanDeli Team.......YOU ROCK!!
Thank You Very Much,
Irene S. in Elizabethtown, North Carolina - Order #210732
Very impressive packing job on this order - I can tell you folks take pride in your business. Quite refreshing to see this quality of service in an age of mediocrity.
Robert R. in Ashland, Ohio - Order # 211225
Hello, just wanted to let you know that I received my goodies today!!! They arrived all safe and secure.....Thanks so much for the FANTASTIC PACKAGING, still cold. The cookies "pfeffernusse" are delicious ;-) Will be ordering more in the future.....
Vicki D. in Sunbury, Pennsylvania - Order # 211093
My package was received yesterday in excellent shape as usual. I only wish other companies were as efficient as you are. I am looking forward to tasting my "goodies". Thank you.
Jeannette F. in Fultonville, New York - Order # 210674
Dear GermanDeli Team, just received my package from you. So nicely packaged, thank you for the Gummi Bears, a nice surprise. The shipping was faster than lightning. Thanks again for a wonderful experience with you. It won't be my last. Happy Holidays to you all and Froehliche Weihnachten.
Ursula F. in Niceville, Florida - Order # 210919
Always a wonderful shopping experience! Everything is packaged beautifully and arrives on time!!! I love to send and receive delicious gifts from GermanDeli.com.
Darcy B. in Austin, Texas - Order # 209217
Hello and Guten Tag, I just wanted to commend you on your company services, communications, and shipping: it is awesome. So many times I've ordered things from other companies only to have it delivered in torn up and damaged boxes. Thanks for much for taking the time to service your customers.
Sharon W. in Clovis, California - Order # 211488
I have ordered from you many times, I have never been disappointed. You are doing a wonderful job, thanks for all you do!
Silvia H. in Glenwood, Georgia - Order # 211087
My dad got his order already and he was on cloud nine...super fast shipping...great customer service..I will be back...I am checking out your Christmas gift baskets next.
Thank you so much.
Rebecca G. in Richmond Hill, Georgia - Order # 210753
This merchant's customer service is absolutely exceptional, and I have never come across anyone else who can hold a candle to them.
Patricia B. in Lakeside, Arizona - Order # 208962
I received my order and it was in great shape. I trust you all there to pack my order well and I have never been disappointed. You all do a great job there from start to finish on all the years I have ordered from there. KEEP UP THE GREAT JOB. I would like to suggest that you give a raise to your entire staff for Christmas this year. They deserve it lol.
Raven C. in Kerrville, Texas - Order # 210413
I have ordered from you many times, I have never been disappointed. You are doing a wonderful job, thanks for all you do!
Silvia H. in Glenwood, Georgia - Order # 211087
My order arrived today in excellent condition. Thank you for your very prompt service and excellent product. Also really liked the German flag streamer. Nice touch!
Bob W. in Evans, Georgia - Order # 210163
Very impressed with the service and the products.
Melissa S. in San Antonio, Texas - Order # 208575
I can not say enough GOOD things about GermanDeli. They are the best in every way and I enjoy doing business with them.
Inge S. in Key Largo, Florida - Order # 208925
Most Excellent all the way around! They kept me up to date & informed the entire time my order was being processed. The BEST Service I have ever received from any merchant. Will Do Business Again and Will HIGHLY Recommend. Great Quality Products as described. Super Fast Delivery.
Patricia L. in Chicago, Illinois - Order # 208263
Thank you so much!! You guys are so wonderful. You make me as a customer feel important by keeping me updated on the process of my order.
Again, thank you!!
Tessa B. in Woodstock, Georgia - Order # 210743
This is my third time ordering from GermanDeli.com, and it will not be my last! They fill orders quickly, are honest, and are just so nice.
Anne H. in Owings Mills, Maryland - Order # 208863
Just wanted to let you know my order arrived today. Everything in it was fine and I also would like to thank you for the additional goodies.
Ursula D. in Las Vegas, Nevada - Order # 209563
Everything arrived in perfect order!
Peter M. in Moore, Oklahoma - Order # 210442
Got my shipment today, and I've just got to tell you this: You guys are awesome! Great communications and you should give nationwide lessons on packaging for shipping!
Rea C. in Connersville, Indiana - Order # 210067
My first experience with your company, you are great! I am not from German Ancestry but French-American, your online shop is a wonder! The few items ordered just arrived and all perfectly OK. It was extremely well packed, thank you! Un grand Merci!
Dominique L. in San Francisco, California - Order # 209240
Looking forward to receiving my stollen order, always delicious and I have been very impressed with the way you do business. I first ordered from GermanDeli.com in 2007 and would recommend your company to anyone.
Sue H. in Covington, Louisiana - Order # 210747
We got the order yesterday....everything was great as always. Thanks so much.
Tanja P. in Indianapolis, Indiana - Order # 210049
The 2 packages arrived today as was scheduled and it arrived in good condition.
Ed K. in Fairbury, Nebraska - Order # 209665
Guten tag. I received my package today. I am very pleased with my shipment. Thank you for all the extra goodies in my package. Thanks also to Awesome Team 2.
Gerda S, in Cox's Creek, Kentucky - Order # 209697
Hallo und recht herzlichen Dank fuer die prompte Lieferung meiner bestellten Sachen. Moechte mich wirklich bedanken, fuer die sorgfaeltiche Verpackung. Man kann Bestellungen ueber das E-net nur weiter empfehlen. Werde bald wieder eine Bestellung abschicken.
Nochmals recht herzlichen Dank..............
Johanna K. in Rowlett, Texas - Order # 210118
Danke fuer die constant updates. Ist klasse, man weiss immer wo man ist mit "GermanDeli"
Gunther C. in Orlando, Florida - Order # 209864
I'm so happy that I was able to find you on the web. I had been looking to purchase some of my favorite German foods and some of the web sites were so expensive on the shipping. I had given up and just bought some of the items at the European stores around but the products where rarely fresh. This is my second order already within the month. Love the variety and the freshness!
Susanne L. in Palm Harbor, Florida - Order # 210026
We just received our package. You guys are awesome!
Thank you so much,
Nancy G. in Oklahoma City, Oklahoma - Order # 209716
I just wanted to give you a quick thank you. My order not only arrived amazingly fast, it was packed superbly. Also your slogan on your main page "its not just about German food, its about the memories" couldn't be more right. My grandmother who passed away January of this year - whom I miss immensely - was from Austria. And every year around this time, for the entire 30 years I have been on this planet, she always had German cookies, lebkuchen, marzipan, and stollen, etc by the zillions. All I have to do is taste a lebkuchen and I am back in my childhood.
I feared I would never again get to taste my heritage when I realized I cannot buy this stuff in regular New Jersey stores! Then I found your site. While the holidays will never be the same with out my sweet Oma, I can still enjoy those most delicious tastes that I was raised with....
Thank you Thank you.
Stefanie L. in Brick, New Jersey - Order # 209349
Just received my first order today. I will be using you all again. Great service! Thank you.
Debbie O. in Roseville, California - Order # 209273
I just wanted to let you know that your shipment just arrived at my home in Orlando. As always it was packed very, very well and those ice packs were still cold!! Thanks for making it possible to get such excellent quality German goods here in the USA.
Manuela D. in Orlando, Florida - Order # 208676
You guys are life savers. Ich kann ohne GermanDeli nicht mehr auskommen. Love it. Great customer service! Thank you for all what you do!
Petra S. in Herndon, Virginia - Order # 209621
I'm sooooooo glad I found GermanDeli through a web search! It is wonderful being able to enjoy a little bit of "back home" food items that are so hard to find here in the States. And the way you pack items is incredible. Other web site sellers could definitely learn a thing or two about packing and customer services from GermanDeli. You guys are the best!
Lucille S. in Cibolo, Texas - Order # 209568
The package arrived today. Everything was in perfect condition...thanks!
Mary R. in Midland, Texas - Order # 207324
Danke, Danke, Danke,
My package arrived today in excellent condition - the Lebkuchen were extremely well packed and of course I had to open one of them immediately and found it hard to eat just one. Miene Deutsche grossmutter would, if still around, have to admit that they are almost as good as hers. Also danke for the extras (gummy bears).
Charles O. in Farragut, Tennessee - Order # 208793
Hi there, I just wanted to drop you a quick note and let you know, how much we enjoyed your food! The Weißwurst was outstanding! So were the Pretzel Rolls and pretty much everything we ordered. I was born and raised in Germany and have been living in the States since 1991. Yes, I miss the food there a lot!
Finding your website was the best thing ever! I will definitely order from you again. Shipping was great, fast and best of all: inexpensive considering the amount of food we received. You even recalculated the shipping cost and I saved money after your initial quote! Now, THAT's impressive! Thanks so much for putting us krauts back in touch with our roots!
Vielen, vielen Dank!
Christiane M. in Dent, Michigan - Order # 207410
I have purchased from the merchant for years. There has never been a problem.
Renate W. in Pine Bluff, Arkansas - Order # 207885
Thank you very much for your quick updates and the great service.
Ilka M. in Greenville, South Carolina - Order # 209018
If I've ever seen a company that is perfect...it's YOU! I have been ordering for a while now and I've NEVER had a complaint. My congratulation to the great management and all the crew.
Thank you all,
Marita K. in Port St. Lucie, Florida - Order # 209291
Spectacular Customer Service. GermanDeli.com is like a local store on the internet. You feel like a person and not just another customer somewhere out in cyber space.
Josh S. in St. Louis Park, Minnesota - Order # 205225
Excellent service with great selection of German items. Shipping was very fast and they keep you informed all the way through the process. Shipping charges are paid at actual cost. Highly recommend this store to everyone.
Douglas S. in Garland, Texas - Order # 207516
Can you rate higher than a five? This was my third purchase from the website. Again, one fabulous transaction. The website is easy to navigate. Placing an order is easy. The products are well described and have photos. The communication from start to finish with the staff is unbelievable, over the top, fantastic, far above other sites, and I could go on and on.
The product is genuine and exactly as described. I haven't been dissatisfied yet. Nor to I expect to be. Would love to make the drive and see the store (and the people behind the site!).
Lor A. in Lenexa, Kansas - Order # 207202
We have now ordered several times from the GermanDeli Store and we have only had excellent experiences. I am telling all of my German friends about them, and even others.
Klare S. in Las Vegas, New Mexico - Order # 207348
Have been shopping online with GermanDeli for several years, and have been very satisfied.
Hilda P. in Cedar Park, Texas - Order # 208802
FYI, the shipment arrived yesterday. It is incredible how thorough end well you are packaging the goods. Thank you GermanDeli Team!!!
Recht herzlichen Dank,
Hermann Z. in Grand Rapids, Michigan - Order # 208328
I just wanted to let you know that my order arrived on Wednesday. It is always amazing to me how excellent you pack everything - I only ordered once before since my husband went to Germany several times a year on business. Since that will not happen as frequently anymore I will order more during the year.
Great job - hopefully one of these days we will be in your area to visit the store - thank you again!
Sabine A. in Graniteville, South Carolina - Order # 208360
The package just arrived and it was packed beautifully. Thank you so much. I will be re-ordering from your fabulous company.
Pamela S. in Oviedo, Florida - Order # 208047
THANKS so much for the superior customer service!
Bailey E. in Huntsville, Alabama - Order # 207882
The service, selection and quality of items is always excellent! I enjoy shopping at GermanDeli. It's so nice to have found the things I remember as a child....and some things I didn't know that were out there. Vielen Dank!
Beverly L. in Sheboygan, Wisconsin - Order # 203762
Thank you so much for your quick service. We greatly appreciate your reduction of our shipping charges. That was totally unexpected and unprecedented in my experience of mail order.
The food we ordered is to celebrate my dad's birthday this week. The food looks wonderful and I know my dad will be pleasantly surprised. Have a nice day.
Jennifer S. in Arlington, Tennessee - Order # 207880
Simply perfect in each and every way! Danke!
Michelle M. in Nanuet, New York - Order # 206742
Like always excellent customer service, fast shipping. Best store for imported food/merchandise in the US.
John R. in Dubuque, Iowa - Order # 206611
Thank you so much for another job so well done. I got everything fresh and carefully packed thanks to team 2. It is always a pleasure to do business with you, you are all awesome and you have a very satisfied customer for years to come. Thank you again.
Sincerely und Alles Gute,
Michaela M. in Moss Point, Mississippi - Order # 206958
I am amazed by the manner in which you fill and ship orders. My order placed yesterday morning arrived in excellent condition at 10:40 AM today. Unbelievable! Thanks for the great service!
Dan B. in Bryan, Texas - Order # 207997
Greatest shopping experience I've ever had. Super fast shipping and very friendly customer service. Great products and reasonable prices. I just love shopping at this store.
Thanks guys wonderful job!!!!!
Hedwig W. in Porter, Texas - Order # 206375
This is my second or third order with your company. The items I received in my first order were extremely delightful!! The food is incredible!! It really takes me back to Germany when I was stationed there in 1975 - 1988.
I think it's safe to say you have a forever client; your items are that good. Thanks so much for providing such high quality items.
Jocelyn H. in Independence, Missouri - Order # 208006
Thank you very much for the quick delivery of my products. Your service is excellent and I will recommend GermanDeli to my friends in both Canada and the USA.
Lore R. in North Vancouver, British Columbia - Order # 206758
Our order arrived today and was beautifully and securely packed. Nice Work!!
Art D. in San Luis Obispo, California - Order # 206932
I just received my order placed on 10/6/09. I can't commend you enough on the outstanding packing job you did. The condition of the candies was exceptional!!! I will be proud to share my treats with my German and American friends and family at our Oktoberfest in 2 weeks.
Due to the special care that was taken, I will continue to order again. Thanks again to Team 2 for the great packing job. You can see the pride!
Linda M. in Columbia, South Carolina - Order # 206954
II knew I can count on GermanDeli, you are the most reliable company in the US. Always on time, friendly, outstanding customer service. What would we do without you, so far away from home. Until next time.
Barbara W. in Dubuque, Iowa - Order # 206611
GermanDeli is simply amazing! The staff are very courteous, professional, and personalize every transaction I've had the pleasure to conduct with them. If there was a rating higher than 5: Excellent, I'd give it to them in all areas of performance.
Richard S. in Catonsville, Maryland - Order # 205531
I have ordered several times, every time I am 100% satisfied, with sending order, receiving confirmation, receiving shipping information, and everything is packed so well. All I can say is great service from the start all the way to the end when I have my goodies in my hands. Thank you for the great service.
Brigitte C. in Big Springs, Nebraska - Order # 205247
GGreat selection, fast shipping, superb quality, fair prices, I could go on & on! The folks at GermanDeli really care about customer satisfaction. I am a repeat customer, and intend to remain so. keep up the good work.
Donald B. in Longview, Texas - Order # 204863
The best customer service on the web and phone. It's truly a great pleasure doing business with the team of GermanDeli!!!
Monika R. in Memphis, Tennessee - Order # 204997
Ich bin ein sehr zufriedener Kunde; und die Sachen schmecken toll. Ich bin totaler "GermanDeli" Fan und habe uebrigens auch alle meiner "deutschen" Freundinen diese Web-Seite vorgeschlagen. Habe ihnen erzählt, wie wahnsinnig schnell die Ware hier ist und dass sogar das Fleisch noch total gefroren ist, bei Ankunftszeit. Echt super. Musste natuerlich auch angeben, wie super alles schmeckt und die Bratwurst habe ich gesagt, ist Deutsch. Nicht der Käse hier, was die hier Bratwurst nennen. Absolut kein Vergleich!
Also dann, habe Dich lange genug aufgehalten. Wollte nur kurz Bescheid geben.
Danke fuer alle Eure Muehen! Ihr seid alle ein duftes Team, wahnsinnig schnell und was "ich" wichtig finde... Ihr macht viele Deutsche hier super-gluecklich ... wie mich... danke!
Monika M. in Lawton, Oklahoma - Orders # 202394, 201243, 200014, 199326 & 197162/font>
Your service and all the products are excellent. I have ordered lots of times and never was I disappointed.
Margarete B. in Edmond, Oklahoma - Order # 204546
Thanks all came in good condition, you have been great to order from. You have gone out of your way. It truly is a pleasure to deal with you. I will order again from you very soon. Thank you again.
Rositha E. in Mobile, Alabama - Order # 203856
Thank you. I received the package today and felt like St. Nikolaus had come to visit. I unpacked each item with childlike delight and my grandson popped the air holes of the wrappers with equal delight. He also liked the Gummibaeren you sent as a surprise. Thank you once again!
Ilse H. in Larchmont, New York - Order # 203654
We received your package here in Canada quickly, our second order so far, and we must say, that we are very impressed with the care and detail to the packaging of the products we ordered. Thank you so much!
We will place our next order soon. Great website. Wonderful work!!
Louise M. in Oshawa, Ontario - Order # 202891
GermanDeli kept me apprised of the status of my order and it arrived promptly. It was packaged nicely, too. This company clearly cares about their customers and wants to take care of them.
Patricia W. in Lansdale, Pennsylvania - Order # 202806
I placed the order on Friday, Saturday morning the box was already at my front door! You are amazing! Everything is always packed so nicely. Thank you so much.
My cousin told me about the outstanding service you provide but I didn’t believe it until I saw it with my own eyes. I’m just thrilled.
Sandra H. in Fort Sam Houston, Texas - Order # 203678
I am very pleased with their products and professionalism...pricing of products. Customer service is most polite and willing to assist you.
I have checked other online companies that sell the same products and GermanDeli beats all of the other online services price, quality, information on the product, and shipping prices, and my package always arrives on time and packed great with a special thank you treat!! I am a very satisfied customer!!!
Tonya T. in Conway, Arkansas - Order # 202472
WOW!!!! what an amazing company. My package of wonderful foods arrived yesterday, as promised. The packaging was something I have never seen before. My food was wrapped better than an $800 camera I ordered from another company.
I will definitely use GermanDeli again. Thanks again, and my thanks to Team 5 for a job well done.
Suzi S. in Venice, Florida - Order # 202918
Thank you for fulfilling my order so quickly and for all the updates. This was my first order from you, and based on the experience thus far, certainly will not be my last.
Karl K. in New York, New York - Order # 203429
Thank you so much ... your great products are only eclipsed by your exemplary service.
Lou Ann K. in Orlando, Florida - Order # 203376
Always on top of their customer's needs. THE best place to shop in person or by mail order.
Steven K. in Tucson, Arizona - Order # 202066
You folks are just great, I know at all times where my order is, I have no problems with it at all. In a plain simple word, "Wunderbar".
Gunther C. in Orlando, Florida - Order # 203023
Thank You for all you do for the military. When I was deployed, a friend sent me a package from GermanDeli and it was the best care package I received during my entire deployment.
Bill D. in Colorado Springs, Colorado - Order # 203089
I have to say that I am again very pleased with the order. The staff of GermanDeli kept me updated on the progress of my order, when it shipped and how much the final cost were - including shipping. The staff even made an effort to save me some money on shipping - Congrats! Usually companies don't even care.
Superior Service - superior products. But then I would not expect anything less from Germany. Vielen Dank und Ich freue mich ueber die woechentlichen angebote.
Sabine S. in Katy, Texas - Order # 201961
We just received the order and it was in excellent condition. My husband thought it was like a Care-package when we were kids in Germany. Thanks for the 2 Baerenmarke creamer and the 2 little Haribo Gummibaers-what a nice touch to the package.
You will hear from us again-that's for sure!!!!!! Thanks again for your prompt service.
Walter and Edith W. in Bullhead City, Arizona - Order # 202442
Thank you I always know everything will be great when I order from you.
Dorcey P. in Sterling, Colorado - Order # 202817
My shopping experience at GermanDeli has been superior to any other place on the Internet I have ever purchased anything from. That is no lie – you guys are awesome (and that includes the shipping/packing department). The only wish I have is that you were closer to New England so that one could go to the store.
Marlies C. in East Providence, Rhode Island - Order # 202402
We want to thank you for your prompt dispatch of our items - they arrived just one day after being ordered!! Wonderful service!
Karin S. in Canyon Lake, Texas - Order # 202268
I wanted to respond that my first order arrived just fine, and I have never seen such a professional packed order! I will definitely be ordering again from GermanDeli! Vielen Dank!
Deborah G. in Chadds Ford, Pennsylvania - Order # 202088
Thank you very much for the great service. It was good news too about the shipping cost being lower than anticipated. I will definitely order again. Herzlichen Dank fuer ein bisschen Deutschland.
Rose Marie S. in Vero Beach, Florida - Order # 201472
Another fabulous buying experience with GermanDeli. Quality of products is outstanding and shipping couldn't be better-both in terms of how my order is packaged and how fast the items are processed and shipped.
I am a frequent online shopper and the customer service is the best I have ever experienced. Communications are frequent, cordial, and informative.
Virginia S. in Ray City, Georgia - Order # 201268
Thank you for GermanDeli. I have been a customer for many years and love their service. My orders get to me quickly and are always fresh. Keep up the good work and again, thank you for your excellent service.
Elfie H. in Jackson, Tennessee - Order # 201264
Thank you so much for the well packed delivery. On time and nothing broke. Only Germans can pull this out!!
Axel P. in Miami Beach, Florida - Order # 201757
Your customer service is outstanding! Thank you.
Debra K. in Brentwood, Tennessee - Order # 201831
Nothing but excellent customer service, have never had a problem.
Aavo A. in Columbia, South Carolina - Order # 200789
Wow! You guys are awesome! I haven't seen customer service like this in, forever! No wonder I keep coming back to you guys! Again, thank you!
Chris C. in Rockwall, Texas - Order # 201602
Just received my order and WOW!!! I'm very impressed with your detail in packaging as well as the communication regarding my order throughout this entire process. You have a customer for life!!! I can't wait to try my gummies which by the way I haven't had in over 20 years!!!
You were recommended by a client of yours at our 20 year high school reunion last month and I can tell you that I am not disappointed. I have told everyone of my experience with your company on my Facebook page and so I hope you get a lot more business from my classmates. Keep up the excellent work!
Connie R. in Austin, Texas - Order # 201476
I would like to take this opportunity to thank you for the speedy delivery of the items I ordered. I furnished the order yesterday, 8-07-09, and received the items today, 8-08-09.
Fred S. in La Porte, Texas - Order # 201175
I just wanted to let you know that I received my order today and I can't tell you how pleased I am with your service and the packing of the products. I have dealt with a lot of companies on the internet, but you are superior in your communications, your processing and the shipping. I couldn't be happier and just had to let you know. Your company is excellent and I will tell everyone about it and the delicious products.
It takes me back to my childhood in Germany and growing up in America and has put a huge smile on my face. Vielen Dank for your fantastic service. All the employees should be commended for such a great job. I will be ordering again soon and can't wait for the Christmas items to be available. Keep up the great work. It is very much appreciated. Ausgezeichnet!
Sigrid S. in North Ridgeville, Ohio - Order # 201004
One of the best experiences I have had to date. The communication was excellent, always notifying the customer of processing and shipping. Everything was packaged with such care. The best packaging I have ever seen and I shop online a great deal.
I will be a regular customer for sure! the products were wonderful Too! Thank you for everything!
Cindy I. in Laramie, Wyoming - Order # 199999
I just received my order and wanted to thank you very much! Your customer service is the best. As always I received my order within the same week of the order.
Ganz herzlichen Dank und alles Liebe.
Monika M. in Monroe, Washington - Order # 200610
I love how fast and convenient it is to order from GermanDeli. All items I order are always fresh and packed with care. Keep up the good work.
Lucia F. in Esparto, California - Order # 199908
Thank you for the updates, and for your policy on shipping. This is my first order with the GermanDeli, and I am very impressed with the wonderful customer service. Now I am off to visit your site and order some items for myself and family.
Elizabeth M. in Anchorage, Alaska - Order # 200839
Best internet company I know of. Best German delicacies business I know of. You all are the best!
Irene P. in Bentonville, Arkansas - Order # 200547
I am very impressed by the ease of the whole experience. Not just that it was easy to find delicious German products that you won't find anywhere else, it was also a pleasant experience from there.
The GermanDeli team kept me updated where my products were and where they were going. At all times I knew what was happening and had options to change or leave it that way. The package also came way faster than expected. Thanks to the team of GermanDeli that packaged and sent it out pretty much immediately after placing my order.
Rebecca S. in Yonkers, New York - Order # 199562
My package arrived last night and I am very happy with all of it. This is the first time I have ordered from GermanDeli and I am very pleased with the Quality of the merchandise and the efficiency you packaged and shipped. I definitely will order again, thank you.
Blanca H. in Highwood, Montana - Order # 200204
I received my order today. Thank you so very much. I am eating the Mon Cheri as we speak. Thank you for the quick and great delivery. I feel like I am back in Germany. Danke, Danke.
Mary-Ann H. in Oceanside, California - Order # 200016
This is by far, the most delightful experience buying something online. The products are perfectly packed and the shipping is incredibly fast. Thank you Team 2!
Marja L. in St. Louis, Missouri - Order # 200261
I was so pleased with everything I ordered last time....... And the packaging was a work of art!! Attention to detail, Great job!
Cheryl S. in Center Barnstead, New Hampshire - Order # 200359
You guys are awesome. By far the absolute best customer service I have ever had.
Wendy B. in Charlotte, North Carolina - Order # 200260
Always perfect service from the beginning to receiving the product. They should teach others how to do it right.
Steve K. in Tucson, AZ - Order # 198734
Thank you GermanDeli, I received my order today and everything was perfect. I will look forward to ordering from your company again in the future, danke.
Coreen B. in Smyrna, Tennessee - Order # 199692
GermanDeli is the best, customer service awesome, I wish all stores were this excellent! We love you guys! Danke schoen to all at GermanDeli!!!
CJ M. in Allentown, Pennsylvania - Order # 196720
I just wanted to tell you how efficient, helpful, and accommodating you are. Packaging is done with care, order info is transmitted in a timely manner and orders arrive with a complete packing order, etc. You are the kind of company that deserves to exist....It is much appreciated.
Alicia B. in Iowa City, Iowa - Order # 199691
I've been using GermanDeli regularly over the last 5 years, and there's never been an issue with ordering, delivery or the pricing promises. GermanDeli provides goods that are very hard to find in the US; in particular their meats section allows me to get a quality that is rarely found in the states.
Peter L. in Culpeper, Virginia - Order # 198386
Dear GermanDeli Team. This is another order I can't wait to get :) - you are the absolute best there is when it comes to customer service. You do care about giving your all, which is very hard to find these days. Kudos to all of you - especially the teams packing the items - you put so much love into what you do!
I don't think I have ever received things from any company that has taken such painstaking effort into making sure that everything is in perfect shape when it arrives at their customer's homes. From placing individual items into zip-lock bags to putting little "treats" in with the order (Gummibears - oh yes, they are most appreciated!) You should receive the "1st Place" for internet merchant in the USA.
I can't say enough about your work ethics and genuine care. Thank you, thank you, thank you, for making my day when my next order arrives. It's so great to have you here so that we "transplants" can enjoy a piece of our past. I will be a customer for life.
Dagmar J. in Durham, Maine - Order # 199432
Thank you so much. Most businesses do not care if your package sits in a hot warehouse over the weekend. That is one of the many reasons for the great success of the GermanDeli. Everyone who is a part of the Deli seems to have pride in their work. I am happy to trade with you as I know my order will always be perfect. Thank you so much. I look forward to seeing you all in Colleyville on my next visit to Texas.
Babette A. in Grayslake, Illinois - Order # 199401
I have been dealing with GermanDeli.com for several years now. I have never been disappointed. It's easy, their products are high quality and great prices.
My in-laws are from Germany and have had nothing but good to say about anything we've served them. They also owned and operated a German Deli for 40 years until they retired several years ago. If they're "Happy" believe me, I'm HAPPIER! Keep up the great job GermanDeli and "THANKS!"
John F. in Hawthorne, New Jersey - Order # 195868
Once again, I was so pleased with my order! Where else can one order Mon Cherie in the midst of a hot summer, ship from Texas to NC, and have the order arrive in perfect condition? The packing was great, and my mom’s birthday treat arrived right as expected.
Claudia M. in Hickory, North Carolina - Order # 198745
Tons of great products and top notch customer service! Packaging is exceptional. GermanDeli.com is a resource I could not live without!!! Thanks for all you do!!
Richard W. in Towson, Maryland - Order # 198174
I received my order today and I was so pleased it arrived fresh and well packed. I would not hesitate to place a new order again.
Karin H. in Evans, Georgia - Order # 199014
I have been ordering from GermanDeli.com for years now and I have always received prompt, courteous and professional service.
Claudia H. in Mill Creek, Washington - Order # 198111
Very good service. The chocolate was packaged very carefully and the coolants were still cold when they got to me. Will definitely buy from you again.
Tu N. in Menlo Park, California - Order # 197076
Great, quick service. Awesome packaging. Informative e-mails. Very easy to work with. I am very happy with my interaction with GermanDeli.com! Thank you!
Erich M. in Peachtree City, Georgia - Order # 193987
You folks remain the greatest after years of ordering. It does not get better.
Richard S. in Niles, Illinois - Order # 197766
I love their store and I will continue buying there on a regular basis. Everything is nicely wrapped and protected, the chocolate is sent on cool packs, since it is summer, the potato chips are put in sturdy card board boxes, so the chips aren't being crushed...just to name a few things of the many that made me happy about this store!
God, I love it! ;-) It has all my German heart desires regarding chocolate and other things that bring a piece of my old home to my new home :-)
Yvonne E. in Farmingdale, New York - Order # 196382
GermanDeli is the BEST. They got my order out very fast and even found a better shipping price than quoted when I ordered. Then they did something you never see: They refunded the difference! They keep you informed of your order status and they're very professional.
After getting used to sub-standard customer service everyone else gives, it was a breath of fresh air to deal with GermanDeli.
Marlo T. in Cuyahoga Falls, Ohio - Order # 196037
We have not experienced excellent overall service like this from any merchant in a good long while. We plan to order from this company again and also recommend them to our friends.
Klare S. in Las Vegas, New Mexico - Order # 197356
The GermanDeli team delivers the goods exceedingly well. Even when I placed time-critical orders such as for an imminent BBQ the products arrived in perfect state, well packed and fresh. I would place my order with GermanDeli every time, can't go wrong.
York L. in Brooklyn, New York - Order # 195345
Your continued courtesy and professionalism totally astounds and amazes me in this day and age when customer satisfaction doesn't seem important to those that provide less services and products for more money.
Thank you most sincerely.
Will H. in Lompoc, California - Order # RS197488
I want to say "Thank You" to GermanDeli for their quick and friendly service. I just placed my order on Wednesday and it was sent out the very next day and I received it today, Saturday. I've never experienced such quick service and friendly too.
You've been in touch with me through e-mail and responded to my e-mail almost instantly. Everything arrived in perfect condition. I'm sure I will be ordering from you again.
Thank you to a wonderful company. Be Blessed!
Janice P. in Griffin, Georgia - Order # 197481
Thank you for your outstanding commitment to customers, I have made many an error on my orders that you have gone above and beyond to fix. WOW-what caring staff! After 40 years in Germany I could not make it without your company.
I hope to be able to visit your place in Texas. One-you provide the customer satisfaction I became so used to in Mehlingen Germany. Who would have ever thought-like the fish man and baker who would never take my money when my husband was deployed-no no they would say when your man comes home you pay then. Thanks thanks thanks and again may I say thanks!
Beth T. in Jonesboro, Georgia - Order # 197704
Now I'm actually glad my local grocery stores stopped carrying Maggi seasoning or I never would have stumbled onto your website. Thank you for your excellent selection.
Elke M. in Warner, New Hampshire - Order # 197482
You guys are the best!!! Fast service and great goods. When I get your shipments it takes me back to my days in Germany.
Michaela H. in Mebane, North Carolina - Order # 196673
Thank you. I love using your website - and your shipping is incredible even with Ground. My mother is German and lives in a small town in South Texas where she can't get any German food. I love being able to ship her and my dad packages to satisfy their taste buds. :)
Brenda L. in Georgewest, Texas - Order # 197274
First I will tell you we have received our package and again it was fantastic. Our thanks to Team 1. The sausages are so fresh, really we are grateful. Thanks again and 'til the next order.
Henk de J. in Jacksonville, Arkansas - Order # 197110
I just wanted to drop all of you a quick note to say thanks for such great communications, quick shipping and fantastic packaging. Everything arrived perfectly. I was concerned about all of the glass containers going through the mail but all arrived in one piece.
It was nice to have a sip of the Almdudler - although the last time I had it was atop the Austrian Alps in one of the huts. It brought back many fond memories. Our daughter especially liked the surprise gummi bears. Again, many thanks for the great service you provide and I look forward to doing business with you again very soon.
Eric K. in East Berne, New York - Order # 196511
I received my order today, and I want to thank you guys for superior customer service. I am VERY pleased with the promptness of your processing but also with my items ordered. You guys are awesome! Keep up the good work and keep coming with all the fabulous German products.
Dorothy C. in New Braunfels, Texas - Order # 196580
Thank you again for your prompt and kind service. My parents truly enjoy receiving products from you...it brings back great memories to my mom in particular.
Alex K. in Denton, Texas - Order # 148011
Guten Abend meine Lieben!
Wieder alles gut angekommen, und wir haben schon tuechtig zu gelangt.
Bis zum nächsten Mal,
Erika J. in Jasper, Indiana - Order # 193016
You are the best. Always fantastic customer service and wonderful products.
Debi R. in Pompano Beach, Florida - Order # 193137
GermanDeli has impressed me very much. Every order I have placed with them has been packaged with great care and arrived in record time. The correspondence is outstanding from the time the order is placed until it ships. It doesn’t get any better..........
Claudia G. in Richmond, Texas - Order # 192121
I love you guys, everything about GermanDeli is wonderful!
Monica C. in Arlington, Virginia - Order # 193259
We are moving back to Germany. :) Thank you for filling the void when we craved German things.
Collins and Anita J. in Rapid City, South Dakota
My order arrived in good order and I want to thank you for your excellent service. I was particularly impressed with your policy to reduce shipping charges where applicable.
I just loved the Ostseefisch Rollmops and so did my family. Rollmops without sugar added is almost impossible to find. We shall be ordering this and other items again.
Christine van I. in Birmingham, Alabama - Order # 192299
Thank you for the heads up, also "Happy May Day" to all at GermanDeli! And thanks for all the updates you give me when my favorite soups come in. Wish you were closer!
CJ M. in Allentown, Pennsylvania - Order # 192857
This was the first time I’ve ordered from GermanDeli.com and you can be assured that I will do it again – I LOVE the communication you guys provide to your customers. It made the whole ordering process sooooo much easier!
OUTSTANDING CUSTOMER SERVICE!
Mandy R. in Omaha, Nebraska - Order # 192827
Been buying here quite a while and it only gets better. Need anything and you get an immediate response. Product selection is great.
Richard S. in Niles, Illinois - Order # 191614
Subject: GermanDeli: I love you
Dear GermanDeli Team!
I just wanted to let you know how greatful I am to have you to order from. I miss Germany so very much, and you make it possible for me to have a little home here. Your products are always fresh and arrive in better condition than if I go shopping.
Thank you for all you do, you are a lifesaver.
Monika D. in Buford, Georgia - Order # 192994
What a class act. I have never before received the "personal" attention and quick updates as I have with your company.
Congratulations for doing a terrific job. If your sausages are half as good as your service, then you will have a lifetime client.
Gerd R. in Mounds View, Minnesota - Order # 192821
Merchandise is excellent, customer service is awesome at all times, shipping is fast.
I'm so glad that I found GermanDeli many, many years ago. Couldn't do without my food!
A good place away from home!
Erika J. in Jasper, Indiana - Order # 191745
Yah! Just got my order, I'm so excited! Thank you for the great service and fast delivery.
Christoph M. in San Francisco, California - Order # 192366
Your entire customer service team is AUSGEZEICHNET, yet another reason for shopping GermanDeli. I only wish I lived closer to take advantage of ALL the items you sell - well maybe not all of them but many :)Thanks again, I truly appreciate your extra service.
Elfi S. in Middleville, Michigan - Order # 192766
You ladies (and any guy that works for you ladies) have my most personal commitment and thanks for just doing your job, but especially, and personally more importantly, the love, honor, respect and thanks you have shown my son Eric serving the US Army in Kuwait OIF/OEF, with the two separate "care packages" you've sent him. Quite frankly I do not know of ANY company big or small that not only cares but shows it like you folks do. I know without a doubt that when each one of you lays down at night to sleep, that you must certainly enjoy a peaceful feeling with that level of care and commitment to our service people.
You have earned and will always have my undivided thanks and a level of respect that no other company now enjoys or has ever enjoyed!!! My little boy, all 6'4" and 265 lbs of him is very very thankful as well!
Well to further show my appreciation, for what you do, if it is allowed, I would like to include some of my own "extra" to help cover the care packages you send our troops. If I cannot afford to pay for a complete package maybe I can help pay half or whatever. Maybe this is something you should/could list on your website. It absolutely brings tears to my tired old eyes at the level of support and sincere appreciation for our service people.
My dad was a "lifer", a 20 year man, US Army, retired as a CSGM E9, who served 3 combat tours in Korea and was never shown much appreciation except by family and close friends and even he gets teary-eyed at what the American People do for our current soldiers. Now 50 yrs later he proudly wears his retired soldier hat or a E9 pin and people come over, shake his hand and thank him for his service and long ago sacrifice for the good old US of A. It is an amazing sight to behold to watch a young person never before seen just walk up and extend their hand and say "Thank You..."
The sausages and breads I ordered last time lasted about a day and a half with my other "little boy" about the same size as Eric (this one's name is Kyle) almost ate it all before I took it away from him hahaha! Seriously! He's never been to Germany but all three of us are loosely planning a trip over when Eric ETS's out of the Army next January.
Steve B. in Vienna, Illinois - Orders # 189169, 188728, 148265 & 141346
Just wanted you to know that I had one of the best experiences with your company. Couldn't have asked for better service or communication. Very happy with the products, packaging and delivery.
You guys are doing it right!
Karla K. in Alpharetta, Georgia - Order # 192111
Thank you again! My sister will be so happy to receive my present. You are really a great team and company!
The success of every business is not built only on the products and service it provides yet mostly by those who put all their passion into going the extra mile. We do it, and so does every one of you at GermanDeli.com. It makes our life so much sweeter as Germans being so far away from the country we call home.
Kandy W. in West Stockbridge, Massachusetts - Order # 192166
(From a letter sent to a group of parents at a German School in Minnesota)
Lars found a great place here in the States to buy German foods that cannot be found anywhere, even at that German Import Shop here in the Twin Cities. The GermanDeli.com has paprika chips and woodruff syrup, along a ton of other special German goodies. At first we were taken back by the shipping cost, around $15, but we ordered anyway, since it costs a small fortune anyway to have paprika chips sent over from Germany.
Two packages arrived within a few days, and everything was packaged EXTREMELY well. They use special custom packaging, so the shipping companies would not be able to crush anything inside. They also included a couple mini bags of Harbo gummi bars as extras. :)
We will definitely be ordering from www.GermanDeli.com again and highly suggest this place in Texas for all your German needs.
Rhonda M. in Brooklyn Park, Minnesota - Order # 191323
My order # 191519 arrived today in perfect condition. Well done Team 2, Amy, Wendy and David.
Brigitte P. in Las Vegas, Nevada - Order # 191519
This transaction was perfect as always - I keep going back because the customer service is consistently the best of anyone I have ever done business with.
Patricia B. in Lakeside, Arizona - Order # 189597
The shipment has arrived. What a pleasure to unpack this excellently well packaged order! Thank you so very much. Vielen, vielen Dank und beste Grueße!
Friderun S. in Durham, North Carolina - Order # 191501
Hello GermanDeli! I received my order today and just wanted to let you know how impressed I am with your service. Keeping me informed of each step from the time I ordered to the day when the order is to be delivered and the quality and the care you take in packaging the merchandise.
Thank you so very much TEAM 5 - AWESOME JOB!
Monika W. in Antelope, California - Order # 191318 & 158208
I have ordered several times from your company and don’t want to miss thanking all your employees for the great job they are doing. It’s great to do business with you. Tausend Dank!!!
Margarete B. in Edmond, Oklahoma - Order # 191596, 180064, 171141, 165306, 160998 etc.
I love GermanDeli. Wish we had one here. This is as close to "Home" (Deutschland) as I can get right now. Thank you!
Michelle R. in Barrington, Rhode Island - Order # 191579
GermanDeli is extremely responsive, providing detailed information requested before a purchase is made. Items are shipped quickly and arrive in excellent condition. And there's always a little something extra to let you know your business is appreciated.
Hiluard R. in Rogers, Arkansas - Order # 190359
Thank you, thank you....We are not concerned about when you send it as you always are so prompt and faithful. We will shop at GermanDeli for as long as we are here on earth. You folks are just the very best and we love shopping with you.
Patti K. in Bandon, Oregon - Order # RS190597
Just wanted GermanDeli.com to know you are awesome! My order was received on time & everything was perfect!
Mercedes V. in Converse, Texas - Order # 190833
I am happy, happy, happy, the Schaumkuesse arrived today, Saturday, just like you said. Awesome, thank you!
Martha C. in Franklinton, North Carolina - Order # 190291
I just wanted to say thank you so much. I wanted to wait until I got my re-enlistment pictures so I could send them off with this e-mail. When I got the package, I was trying to figure out what the extra candy was for. That is when I noticed the card enclosed, that touched the heart strings, in fact I cried. It means a lot to us service members over here away from family and friends to know that companies take the time to notice.
I love German candy and the last thing I expected was for your company to notice I was deployed and it caught me off guard in a very good way. I bragged to everyone the time you took to personally sign a card thanking us for our service. I even shared some of the candy. I have attached a photo of me re-enlisting for another 6 years in the Air Force and I just wanted to take the time to say THANK YOU SO MUCH and I appreciate your support.
I will be ordering from you again not just for your products but the extra special touch you included in the package.
SSgt Jill S. stationed in Kyrgyzstan
Received my order this afternoon. It seems near impossible that you could be that efficient, but, obviously, you are. I'm amazed! Really.
Daryl M. in Cedar Creek, Texas - Order # 190250
Thank you so much for this communication, and for the recipe suggestion! I will be sure to pass this on to my German son-in-law and perhaps will surprise him with some Speckknödel at his next visit! We all enjoy your web site.
Barbara A. in
It was fun to receive my favorite German coffees, along with a few other treats. Perishable items arrived in good condition. Can't wait to make my favorite German cheesecake with the Quark I purchased! I'd recommend giving them a try. I know I'll be back for more.
Cynthia S. in Richfield, Minnesota - Order # 188046
I just received my order from you. I want to thank you for how considerate you are in your packing. I have rarely had a package that was so well packaged. I am excited about finding your web site. I am of German descent and lived in Germany for 8 years, so miss many of the items it has to offer. Again, thank you for my order.
Heidi (Schmidt) B. in Lewiston, Maine - Order # 188889
Many thanks for the quick and correct delivery of my order, plus keeping me posted on its progress all the way! Your friendly and efficient service is as pleasant as the beautiful coffee and licorice you shipped me.
Liz A. in San Diego, California - Order # 188808
Thank you. As always, it is such a pleasure doing business with GermanDeli.
Janet L. in Hendersonville, Tennessee - Order # 188478
First of all let me say that the customer service at GermanDeli is AMAZING. To take the time to let a customer know that the item they want is not available but that another product is....WOW. I appreciate your letting me know.
Keep up the good work...and keep supplying us with the wonderful foods of a wonderful country.
Mary S. in Ashdown, Arkansas
Thank you very much for saving me on the shipping costs, Amy!
Bill S. in Pleasanton, California - Order # 188633
Guten Tag meine Lieben,
habe gerade mein Brot und die Wurst erhalten. Danke fuer die Bärchen. Bis zum nächsten Mal.
Erika J. in Jasper, Indiana - Order # 188421
Just got my order on Friday and everything is delicious. I've never had such a wonderful experience with an online "market" before... It was by chance that I found your site - I had wanted to find the Kinder Happy Hippo but only bought them at a local British food shop previously. It was also ironic that I found them online through GermanDeli.com - as I have recently come back from a wonderful holiday to visit my friends in Hamburg. I must eventually go back and visit more of Germany.
Anyway, thank you for such superior service - the packing alone completely impressed me. I've ordered from a British online market before and it was such a task. Needless to say, I will be shopping with GermanDeli.com in the near future.
Kindest regards and I wish you all much success,
Betty R. in Santa Monica, California - Order # 187673
The most professional company on Yahoo. Thank you, indeed.
Sylvia D. in Santa Fe, New Mexico - Order # 186855
Hi GermanDeli Team!
Just wanted to let you know that I did receive my order. All was in very good shape! Thanks so much. My husband is already pacing the kitchen asking when the cheese cake (Quarktorte) will be ready. It's going to be a huge treat.
Evelyn G. in Alexandria, Virginia - Order # 186681
Thanks for the professional updates. It certainly gives me confidence in your organization. Please keep it up.
David B. in Crystal Lake, Illinois - Order # 187345
I appreciate the service and your products. Like I have stated before, your service should be studied and followed by all businesses in the US. It reminds me of how the businesses back in Germany operated.
Mr. and Mrs. Al S. (currently travelling throughout the U.S. in their van & trailer)
- Orders # 187342, 168647, 167841, 152845, 130011, etc.
I just want to tell you that I love your site. It makes deployment in Baghdad bearable. We loved the chocolate assortments and we adored the German waffles you put in our box last time. Thank you for your great service.
Alia K. stationed in Baghdad - Order # 187292
I forgot to mention I am retired military. US Army with four extra long tours in beautiful Germany, mostly in the Mainz and Saarbrucken areas. My wife, Renate, is from the St. Wendel area. We really enjoy the echte foods from you. Thank you.
Your store is fast becoming one of our favorite shopping places thanks to another one of your customers, Also named Renate from El Paso, TX who first suggested your store to me.
Bill & Renate H. in Oswego, Kansas - Order # 187264
I just received a package from you guys with delicious German food! I was so impressed by the packaging! You guys really go out of your way to make sure everything arrives in perfect shape AND is cold! Definitely appreciated in this time of economic upheaval where everyone else is cutting costs. I'm glad to see GermanDeli still treats their customers right! I will be ordering from GermanDeli again soon! Thanks for the painless order processing.
Brian Z. in Fort Myers, FL - Order # 186798
Little Germany, USA...that's what GermanDeli brings to every household. Unbelievable and authentic German food and product. But even more...that Old Germany feeling. Year after year they are stellar in all areas of performance.
Bill S. in Granbury, Texas - Order # 185851, 182366, 182058, 180683, 174987, etc.
The shipment arrived right on schedule! As always!
Thank you for your high standards of service and wonderful products. We appreciate all that you do and please pass on to the rest of your co-workers our thanks.
Melinda S. in Burnsville, Minnesota - Order # 186676
Again and again, GermanDeli never disappoints! Love the store, wish it was in my town, I'd do all my shopping there. It is always a gift from home to get the GermanDeli box!
Customer Service is amazing, other merchants online and elsewhere pale in comparison! VIELEN DANK GERMANDELI!
Claudette M. in Allentown, PA - Order # 186833, 185602, 181549, 173906, 171722, etc.
I think this is the best store I know on the Internet. Prices are great, communications are superb, and the merchandise can't be beat. I totally recommend it!
Michele H. in Santa Fe, New Mexico - Order # 185245
I had recently placed an order with GermanDeli for Haribo candy and received the box today. As I opened the box, I found a few smaller items thrown in along with a card signed by employees of the company. At no time did I state I was deployed to Iraq except for the APO address. I would like to thank everyone who signed the card. It really lifts the spirits knowing that people still appreciate the military. This was my first order from the company but will definitely not be my last. Thank you for such amazing customer service and I look forward to shopping with you again.
Dan S. stationed in Iraq - Order # 185441
Thank you for the wonderful service and products. It was a huge Valentine's success!
Diane S. in Spring Hill, Florida - Order # 185796
My delicious Apfeltee arrived today. Now I am happy!
P.S. And special thanks to Team 2! They are now officially tied with Team 6 as my favorite…
Greg O. in Omaha, Nebraska - Orders # 186276 & 174303
On Sunday, I remembered that I had heard about your webpage and began to look around - I placed an order for my daughter's beloved Kinderschokolade, Knödel and Leberwurst and it all arrived in perfect condition, well-cooled and quickly yesterday (Wednesday)! Not to mention that I received four e-mails to keep me updated of the order status along the way.
I am very impressed with your service - thank you so much!
Susanne & Juan C. in Abilene, Texas - Order # 186194
Just letting you know I received my package today and, as always, was delighted with it. Couldn't be happier.
Ingrid R. in Fort Walton Beach, Florida - Order # 185853
Just wanted to tell you how much I appreciate your service. I ordered some perishables recently, UPS made a mistake and the shipment got delayed. I was worried that everything was spoiled, but when I opened the box the ice packs were still half frozen and everything was in good order.
Heide J. in Belfast, Tennessee - Order # 185458
I found this merchant when I needed a specific candy for the holidays which I couldn't find anywhere else. Not only did they carry that product, their selections include a wide variety of European specialties which appeal to my husband and friends who come from countries around the world. The chocolates came packed with inordinate care to assure safe arrival. This merchant honors their role as a niche marketer by offering conscientious customer service, excellent communication and reliability.
Anne G. in Roswell, Georgia - Order # 184757
I just wanted to thank you so very much for the great care you took in getting some of my German favorites to me while deployed to the desert. My husband had surprised me with an order, and I really loved the card and well wishes from the GermanDeli employees, as well as the extra little Gummibärchen! I could tell the package had been put together with extreme care and German efficiency—down to the icepack to ensure my precious chocolate wouldn’t melt. Vielen Dank!
P.S. I’m attaching a photo for your military wall.
GermanDeli struck again! Outstanding quality and service all around and in addition all these freebies - unbelievable! Also thank you for the card!
Our Troops love you!
Ulrike K. - Order # 182866
I am absolutely impressed how you guys do business. I just ordered yesterday and the items were delivered today already! Wow, that was fast!
Thank you so much for taking such good care of your customers. I will definitely order from you again.
Beate M. in Houston, Texas - Order # 185683
P.S. Vielen lieben Dank an die ganze Mannschaft. Ein grosses Lob an alle! Supertoller Service!
I have to say the GermanDeli order was beyond fantastic! Thank you! Thank you!
It was my husband's Valentine's day gift and when they delivered Saturday you would have thought it was Christmas for all of us. Don't worry, you have a repeat customer here!
Dawn M. in Belle Chasse, Louisiana - Order # 185165
I am careful to give compliments, but...in your case, from the WEBSITE, SEARCH, SHOPPING CART, EMAIL, STATUS, UPDATES, SHIPPING, TRACKING, FINAL INVOICE, CAREFUL PACKAGING, SPEED, PRESENTATION, CARD INSERT.... W O W. I only wish I had ordered GOLD or DIAMONDS so that the contents would match the packing care.
I know that you have heard this before, but...it is nice to know that customers do notice the little things. The black cardboard cover, the ribbon, the individual zip lock bags, even on the card insert. How careful the glass jars were each wrapped and then tightly packed in, so as not to allow movement, or breakage.
MY 7 jars of Schwartau preserves for my wife for our 27th anniversary were received by her and got me a lot of hard earned "Spouse Points". She LOVES the Strawberry Preserves, but I also got her some others from the same vendor too. After 26 years, and many unique gifts from me, it's tougher to find that just right thing. Your package did the trick. I could tell that "CARE" went into sending it to me. Sadly this is unusual today.
Other sites could learn a thing or two from placing an order with you!
Kudos to all, and please share my THANKS and WOW.
Ha...your $5 Handling/Packaging fee might even be a bit low.
Jeff L. in Waterford, Michigan - Order # 183072
The Customer Service communications are above and beyond this buyer's expectations! I found the prices a bit high, but then again I'm buying international not down the street at my local grocer. But, not high enough to stop me from purchasing. The packaging was brilliant. The taste...just what I expected and got...sigh! A definite site I will buy from again and again. I highly, HIGHLY, recommend this site to everyone! Don't forget to check the recipe area!
THANK YOU GermanDeli!
Lor A. in Lenexa, Kansas - Order # 182539
Dear Team 2 and the other fine people at GermanDeli.com,
Regarding order 183578 placed on January 21, 2009 and received in Tucson, Arizona January 23, 2009
My wife Karen and I wanted to let you know how much we appreciate your exceptional service each and every time we order online or visit your store. During my in-person visits when in the Dallas area, the store is spotless, items are always in stock and the courteous service is appreciated!
When ordering online, we receive an e-mail confirming our order, another e-mail informing us our selections were scanned and placed for shipping, and still another e-mail telling us our shipment is compete and shipped out. The service your staff provides both in-person and online are nothing less than exceptional. We always feel our business is appreciated, are kept informed at all times as to the status of our order and receive our orders usually early and in perfect condition.
I travel for a living and am pleased to not have to carry items back from Germany. I order items from GermanDeli as your prices are lower than I may find in Germany and are a tremendous value, especially chocolates and our favorite Jacobs German coffee. I have to add your weekly specials “Du Schnoozes, Du Loozes” are always welcome and are real money savers!
I recommend you to all our friends (from Germany) living in the states and feel you have customer service and selection of products at the highest levels. Please keep up the outstanding service and quality as we have never been more pleased giving you our business.
Please feel free to use our endorsement of GermanDeli.com in any manner you wish!
Steve and Karen K. in Tucson, Arizona - Order # 183578
Thank you all so much! You all are great! Got everything extremely fast and safe, and it brought back great memories. Thanks again.
David B. in Shawnee, Oklahoma - Order # 183166
I'm so glad to find a place I can buy all those items I miss from Germany. You have the best selection out there, thank you!
Janet S. in Woodbury, Minnesota - Order # 178376
I received my order today. It is 100% wonderful in every way. Packing, shipping and product!
Bob F. in Bainbridge, New York - Order # 183109
OK, this is an absolute first....reducing shipping charges. I love you guys! I will order again soon. Thank you.
Valerie B. in Woody Creek, Colorado - Order # 183398
Vielen herzlichen Dank. It certainly looks like a woman is running the show at GermanDeli. It is a pleasure shopping with you because you are clearly into customer service. Thank you again!
Heidi B. in Fridley, Minnesota - Order # 183473
Thank you so much for all of the information regarding my shipment-I am so excited to have found you guys online and am really looking forward to a taste of home!
Ashley B. in San Antonio, Texas - Order # 183121
Thank you! I am very impressed with your customer service care. I feel truly like you really care abut me as a customer. Good job!
Patricia F. in Lake Placid, New York - Order # 183236
I happily received my new Spätzle press yesterday! And today we had wonderful home-made chicken soup with delicious Spätzle......just like where we used to live back in Garmisch and in the Rhine Valley! I don't know which was better, the delicious soup or the wonderful memories.....:)
I thank you so very much for your accommodating my order! It was such a pleasure doing business with your outstanding professional organization......a touch of Germany! I look forward to placing more orders with your company in the future! All the best in the New Year and always!
Helene V. in Alexandria, Virginia - Order # CP169975-7
Just like to let you know that my package arrived in perfect condition. Many thanks for your care in packing and your prompt shipment. We will especially enjoy the children's song book with our new grandson.
Gertrud M. in Scottsdale, Arizona - Order # 182385
I received my package today at work. The package was wrapped like a Christmas gift. This was my first purchase from GermanDeli, and you have made a customer for life!
I work for a company that produces items that get shipped to customers. Wow, they could learn from your company. Everything was packed nicely, my cheeses were packed with the ice packs. Again, what a wonderful job. All was packed by Team #5. Please give them big KUDOS for me.
Thank you again from a life long customer from now on.
Gabriele S. in Glendale, New York - Order # 181532
Ladies and Gentlemen at GermanDeli.com,
It was truly a "sight for sore eyes" to see that excellent customer service still exists. The experience we have had placing our first order was outstanding; starting with the ease of entering the order on the website, a call for help by phone and finishing with receiving the order in perfect condition and earlier than expected.
Our sincere appreciation to "Team 5" and all others we have had contact with for making this a great on-line shopping experience. You gained a repeat customer.
Margie and Horst B. in Clemson, South Carolina - Order # 182650
When I got my package (which I absolutely LOVED) you had stuck a few little individual bags of Haribo Gold-Bears just as a special little added bonus treat for me. You folks are SO NICE.
How would you know I was once a ten year old Military Brat living in Nurnberg, running down to the little German store every chance I got to buy a bag of those gummy bears? I think they were 10 for a pfennig, which was about one penny in American. I'm thinking they were 100 for a pfennig, but that couldn't be right. All I know is if I took a dime down there, I would come away with a nice bag full.
Ah…my old memories…
Barb M. in Alva, Florida - Order # 179897
I just received my shipment and it was delivered quickly and the packing was excellent. I am very impressed by how efficient and careful you were in everything from the products to your messages to me about the process of my order. Thank you and I wanted to let you know that I intend to order from your store again! Great job!
DJ C. in Austin, Texas - Order # 181673
Thank you! Your masterful customer service is so very much appreciated!
Linda L. in Lincoln, Nebraska - Order # 181413
Great quality, prices & service. Will definitely use again!
Andrea S. in Winter Springs, Florida - Order # 180366
Great experience - very friendly and they kept me well informed throughout the whole process. Thanks :)
Matthew J. in Beaverton, Oregon - Order # 180438
Always reliable and a fun place to shop. I have never been disappointed. Keep up the good work!
Jack F. in Hawthorne, New Jersey - Order # 180421
Thank you so much for the order. It was wonderful. I have been singing the praises of GermanDeli.com since Yule. How you were able to get such a big order together, and sent to me on such short notice... I am very impressed. (One of your competitors turned me down.) And as for the sausages themselves - my friends and I were having a Winter Solstice celebration - with as much German 'soul' food as we could muster. The sausages were a big, big hit. Many folks had never had real sausage; didn't know about the different types and flavors. It was great. Not all were eaten at the Yule feast, so the remains flew back to Ohio with me on Christmas day (in my carry on; TSA was entertained!). And there, even more people where wowed by your sausages.
I will certainly be ordering from you again soon, and I suspect you will get some business from my friends as well.
A great product and a job well done. Thanks.
Finn M. in North Kingstown, Rhode Island - Order # 179440
(The Black pin with Edelweiss) warms my heart. I was so happy to finally see a REAL Edelweiss after 66 years; even as a child it was always my favorite flower but as you know they are under "NATURSCHUTZ" in the German mountains. However my grandmother had one of these Edelweiss from WWII mounted in a glass choker. I cherish it and gave it to my first born granddaughter to wear. I wish you also would carry a CD with the famous song to these mountain flowers called "ALMERAUSCH und EDELWEISS im Gebirg und Gletscher Eis" this would make my collection then perfect. I have ordered 6 of these buttons and I hope that this company in Canada also can grow some ALMERAUSCH und ENZIAN to which my German friends and I would be your best customers.
Klara P. in Dixon, Missouri - Order # 181616
GermanDeli's service is reliable, efficient and friendly, their selection vast (and growing), and their products authentic and delicious. Items are thoroughly packed/sealed and shipped in a climate controlled box with the utmost care and consideration - keeping us posted as to the status immediately and until they arrive. Every shipment is intact, complete, and on-time (no surprises). I highly recommend GermanDeli.
Amy K. in Myrtle Beach, South Carolina - Order # 180122
For Customer Testimonials from previous years, please click on the links below: