1. About us - the history of GermanDeli.com
  2. How do I contact GermanDeli.com if I have a problem or question?
  3. Do you have a retail store where I can shop?
  4. How will my package be shipped?
  5. Do you have a printed catalog?
  6. Do you take phone orders?
  7. Do you ship to Canada?
  8. How do I order if I don't own a computer or have the Internet?
  9. I have checked my bank statement online. Why are there two charges on my account?
  10. Why do products cost more at GermanDeli.com than in Germany?
  11. Do you offer coupons or discounts?
  12. Do I have to have an account to place an order at GermanDeli.com?
  13. Does GermanDeli.com have a Return Policy?
  14. Are there items that are difficult for you to obtain?
  15. I am looking for a specific product from Germany. Why don't you carry it?
  16. How do I plan my own Oktoberfest?
  17. Are you on social media, like Facebook, Twitter and Pinterest?
  18. How do you cook German food?
  19. Do you have any recipes for German Food?
  20. How do you pack my perishable items so they don't spoil?
  21. Do you have a Privacy Policy?
About us - the history of GermanDeli.com

Please click on the link below to meet the owners of GermanDeli.com:



    http://www.germandeli.com/About-Us.html

How do I contact GermanDeli.com if I have a problem or question?

Email:

support@GermanDeli.com

Mail:

GermanDeli.com

P.O. Box 92773

Southlake, TX 76092

Phone:

1-877-GERMANY (toll free)

817-410-9955 (Dallas/Fort Worth Metroplex)

 

Do you have a retail store where I can shop?
If you live in or are visiting the Dallas/Fort Worth area, please stop by our GermanDeli Retail Store. We have over 5,000 imported German food and groceries including butter and cheeses, tender hams smoked in the Black Forest, salted herring from the North Sea, juicy German-style sausages, delectable candies, authentic German Gummibären (Gummi bears), German chocolates, ready-made cakes, delicate cookies, hearty soups, cake mixes and baking aids that are available in GermanDeli's 5,000sf Retail Store in Colleyville.Address:



GermanDeli European Food Store

5100 Highway 121 South

Colleyville, TX  76034

817-354-8101
Our Retail Store hours: Monday - Saturday from 9 am - 7 pm (CST) & Sunday from 10 am - 6 pm We are open New Year's Eve & Day. We are closed on Thanksgiving Day, Christmas Eve (after 3 pm) & Christmas Day.



For more information, please visit the following page:



http://www.germandeli.com/Visit-us-in-texas.html



How will my package be shipped?

Most of the time your package will be shipped via FedEx, with some exceptions.

 Your German food will be packed by one of our Packing Teams with utmost care. For specific shipping information, please check our "Shipping Policy" page:



http://www.germandeli.com/Shipping.html





To see how we pack items, please watch our "How We Pack" video:



http://www.germandeli.com/How-we-pack-German-food-at-GermanDeli-com.html



Do you have a printed catalog?
No. We have over 5,000 products and add additional products almost every day. A printed catalog is obsolete the day it is printed. Also, printed catalogs are environmentally wasteful. Our online catalog is dynamic and current.



Do you take phone orders?
No. We do not have a phone staff large enough to handle the large numbers of orders we receive every day. If you are experiencing technical difficulties while ordering, please phone us at 1-877-GERMANY or email us at Support@GermanDeli.com and we will assist you.  
Do you ship to Canada?
We can ship most non-perishable items to Canada. We are not able to ship items that are frozen or require refrigeration.



Please click on the link below for more information about shipping to Canada.



http://www.germandeli.com/Shipping-to-Canada.html



How do I order if I don't own a computer or have the Internet?
If you don't have access through a friend or relative, please contact your public library. Most libraries offer free Internet access.



I have checked my bank statement online. Why are there two charges on my account?

The first transaction is the authorization to your credit card and should disappear within a few business days. The second transaction is the actual charge to your card and that is the only money we have taken from your account. The banking system is set up so that the authorization can stay in a pending status even after the money has been deducted. Unfortunately, we have no control over this situation with the banks.

We cannot actually charge your card until we ship your order. That is why you are given an estimated total at checkout. Our shipping charges are usually less than what was estimated, so you are only charged for the exact cost of shipping and the exact amount of products you ordered. Sometimes, we may not have the product you ordered due to inaccuracies in the inventory so we can’t charge you for what was not shipped to you, or we may have added items to your order by your request.
Why do products cost more at GermanDeli.com than in Germany?
Packaging and labeling for the US market, shipping & trucking costs, rates of exchange, and import duties all add to the cost of the products.



Do I have to have an account to place an order at GermanDeli.com?


You can create an account or check out as a guest.



Does GermanDeli.com have a Return Policy?
Our Return Policy:

  • If you experience any problem whatsoever with your order, please contact GermanDeli.com's Customer Support Team as soon as possible.
  • 1-877-437-6269 (1-877-GERMANY) or email Support@GermanDeli.com.
  • Our Support hours are Mon - Fri from 9am to 7pm (CT) with the exception of Thanksgiving and Christmas, when we are closed all day.
  • If you get our voicemail, please leave a message so we can return your call promptly at our very first opportunity.
  • All returns must have a Return Merchandise Authorization (RMA) number provided by our Customer Support Team.
  • Your RMA must be requested within 30 days from the date of purchase.
  • Non-food merchandise must be unused and in its original packaging.
  • Shipping charges are non-refundable.
  • Refunds are processed by GermanDeli.com within 10 business days of the return arriving back to our warehouse facility.
  • Refunds are issued to your original form of payment and once authorized may take your credit card company up to 10 extra days to post to your account.
  • Customers may request a store credit instead of a refund, if they prefer.
  • Gift recipients may return their gift for a GermanDeli.com e-Gift Certificate.
  • Purchases made at our Colleyville, Texas retail store may only be returned to the store.
Are there items that are difficult for you to obtain?
Yes. Some items have been denied entry into the US by the US Food and Drug Administration. Please take a look at our page which includes a list of these items:



http://www.germandeli.com/Unable-to-import-or-Discontinued/



Other items are sometimes discontinued by our importers due to slow sales or unavailability. If there are any items in particular that you are still looking for after searching our site, please feel free to contact us at Support@GermanDeli.com with the name(s) of these items. Please try to include details like brand name and product name. 





I am looking for a specific product from Germany. Why don't you carry it?



Unfortunately, sometimes we are unable to get certain products from Germany. We have listed some of them on the following page:



http://www.germandeli.com/Hard-to-find-German-Products.html



Do you offer coupons or discounts?
Yes. You may sign up to receive our E-Newsletters with Coupon/Promotional codes here:
(If that link does not work for you, please send an email to Inga@GermanDeli.com saying that you would like to receive coupons.)

How do I plan my own Oktoberfest?
Our customers often ask us how to plan their own Oktoberfest celebrations. Please click the following link to our "Planning an Oktoberfest?" page:



http://www.germandeli.com/Plan-Your-Oktoberfest.html
Are you on social media, like Facebook, Twitter and Pinterest?Yes!

Take a look at the links below and like or follow our store:

       


How do you cook German food? It looks too complicated for me.
We're glad you asked! Check out Chef Uwe's GermanDeli Test Kitchen Videos.

Chef Uwe shows you how to cook many German classics using products available from GermanDeli.com:



http://www.germandeli.com/Information/Cooking-videos/



Do you have any recipes for German Food?
Yes. Please visit our recipes page for German recipes.



http://www.germandeli.com/Information/German-Food-Recipes-Where-to-shop-for-Ingredients/





How do you pack my perishable items so they don't spoil?

GermanDeli.com staff takes great care when packing each order. Please watch our video that shows how we pack.



http://www.germandeli.com/How-we-pack-German-food-at-GermanDeli-com.html




Do you have a Privacy Policy?

Please click below to find our Privacy Policy:



http://www.germandeli.com/Privacy-Terms-of-Use-Conditions-of-Sale.html