1. How do I contact GermanDeli.com if I have a problem or question?

2. Do you have a retail store where I can shop?

3. Do you have a printed catalog?

4. Do you take phone orders?

5. How do I order if I don't own a computer or have the Internet?

6. How do I pay by credit card if I am uncomfortable entering my card number online?

7. Why do products cost more at GermanDeli.com than in Germany?

8. Is there a minimum amount I must purchase?

9. Does GermanDeli.com have a Satisfaction Guarantee?

10. Are there items that are difficult for you to obtain?

11. Do you offer coupons or discounts?
     

If you live in or are visiting the Dallas/Fort Worth area, please stop by our GermanDeli Retail Store. We have over 5,000 imported German food and groceries including butter and cheeses, tender hams smoked in the Black Forest, salted herring from the North Sea, juicy German-style sausages, delectable candies, authentic German Gummibären (Gummi bears), German chocolates, ready-made cakes, delicate cookies, hearty soups, cake mixes and baking aids that are available in GermanDeli's 5,000sf Retail Store in Colleyville.

Address:

GermanDeli
5100 Highway 121 South
Colleyville, TX  76034
817-354-8101

Our Retail Store hours:

Monday - Saturday from 9 am - 7 pm (CST) & Sunday from 10 am - 6 pm

We are open New Year's Eve & Day. We are closed on Thanksgiving Day, Christmas Eve (after 3 pm) & Christmas Day.

Do you have a printed catalog?

No. We have over 5,000 products and add additional products almost every day. A printed catalog is obsolete the day it is printed. Also, printed catalogs are environmentally wasteful. Our online catalog is dynamic and current.

No. We do not have a phone staff large enough to handle the large numbers of orders we receive every day.

If you are experiencing technical difficulties while ordering, please phone us at 1-877-GERMANY or email us at Support@GermanDeli.com and we will assist you.

If you don't have access through a friend or relative, please contact your public library. Most libraries offer free Internet access.

Select your products and make sure your shopping cart is the way you'd like it. Then select the payment option that allows you to phone in your Credit Card.

Then call us within 48 hours toll free to 1-877-GERMANY (1-877-437-6269) during business hours and give us the credit card information.

For security reasons, do not leave your credit card information on our voice mail or send it to us via email. If necessary we can call you to get the card information, but be sure to give us a number where we can reach you.

Your order will be processed after the card information has been received and confirmed.

Is there a minimum amount I must order?

Yes. Here is your GermanDeli.com Product & Service Guarantee:

We are passionate about customer satisfaction. You have a right to expect our products to perform as described on our site.

If you experience problems with your order, contact us as soon as you receive the package and no later than 14 days from time of delivery. The person who placed the order must contact us in order to receive a refund for any damaged products or for items for which you were charged, but which were inadvertently left out of your order.

Phone: (toll free) 1-877-GERMANY (1-877-437-6269)

Email: sales@GermanDeli.com

Our refund policy applies, with the following exceptions:

- Products that were delivered intact and as described, but are merely not up the to the personal taste of the recipient. In other words, if you or someone else simply doesn't care for the product ordered, or they thought they were ordering something different, we will not issue a refund.
- Cookbooks, magazines, novels, puzzlebooks and any other copyrighted materials are non-refundable.

We also do not guarantee orders that are damaged, delayed, lost or stolen because:
- There were errors on the order that lead us to believe fraud might be involved.
- The person ordering provided an incorrect shipping address.
- The person ordering selected products or quantities in error.
- The person ordering selected a shipping method for perishable or heat sensitive items other than those we recommend.
- The person receiving the order did not check to see if the order was left at the door.
- The problem was not reported within 14 days of delivery.

RESTOCKING FEE: In the event that products are returned to GermanDeli.com in sellable condition and GermanDeli.com has agreed to accept their return, a 20% restocking fee will be imposed - unless GermanDeli.com is clearly responsible for an error which is the cause of the return.

GermanDeli.com will not refund shipping and handling fees for orders which were properly delivered. GermanDeli.com will not accept shipping charges for returned orders unless we have agreed to this in advance of the return.

Are there items that are difficult for you to obtain?

Yes. Some items have been denied entry into the US by the US Food and Drug Administration. Please take a look at our page which includes a list of these items:

http://www.germandeli.com/hardtoimport.html

Other items are sometimes discontinued by our importers due to slow sales or unavailability. If there are any items in particular that you are still looking for after searching our site, please feel free to contact us at Support@GermanDeli.com with the name(s) of these items. Please try to include details like brand name and product name. 

Do you offer coupons or discounts?

Yes. You may sign up to receive our E-Newsletters. Please click here to be added to our mailing list.
(If that link does not work for you, please send an email to delideals-subscribe@GermanDeli.com saying that you would like to receive coupons.)

Our weekly emails are available under the following links:

Du Schnoozes; Du Loozes:
http://www.germandeli.com/duscdulo1.html

E-Newsletter:
http://www.germandeli.com/moree.html