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| Home >> Satisfaction Guarantee |
We are passionate about customer satisfaction. You have a right to expect our products to perform as described on our site. If you experience problems with your order, contact us as soon as you receive the package and no later than 14 days from time of delivery. The person who placed the order must contact us in order to receive a refund for any damaged products or for items for which you were charged, but which were inadvertently left out of your order. Phone: (toll free) 1-877-GERMANY (1-877-437-6269) Email: sales@GermanDeli.com Our refund policy applies, with the following exceptions: - Products that were delivered intact and as described, but are merely not up the to the personal taste of the recipient. In other words, if you or someone else simply doesn't care for the product ordered, or they thought they were ordering something different, we will not issue a refund. - Cookbooks, magazines, novels, puzzlebooks and any other copyrighted materials are non-refundable. We also do not guarantee orders that are damaged, delayed, lost or stolen because: - There were errors on the order that lead us to believe fraud might be involved. - The person ordering provided an incorrect shipping address. - The person ordering selected products or quantities in error. - The person ordering selected a shipping method for perishable or heat sensitive items other than those we recommend. - The person receiving the order did not check to see if the order was left at the door. - The problem was not reported within 14 days of delivery. RESTOCKING FEE: In the event that products are returned to GermanDeli.com in sellable condition and GermanDeli.com has agreed to accept their return, a 20% restocking fee will be imposed - unless GermanDeli.com is clearly responsible for an error which is the cause of the return. GermanDeli.com will not refund shipping and handling fees for orders which were properly delivered. GermanDeli.com will not accept shipping charges for returned orders unless we have agreed to this in advance of the return. |
Dear Customer,
Our site requires a minimum $25 purchase (can be a mix of products).
During "checkout" our site provides an estimate of your shipping charges, which includes a $5 handling fee.
This S&H estimate is available before payment is required.
If the actual shipping costs are lower than the estimate we will charge your card the lower amount.
We ship from our Texas warehouse to all 50 states in the USA, to our Troops, to Puerto Rico, and to Canada.
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