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Do you have a minimum order
requirement? |
|
Yes. We require a minimum purchase of $25, which may be a mix of
products. |
|
How do I select the
best
shipping method for my order? |
- Select "ground"
shipping when possible
- Select "air" only
when "ground" won't get your perishable items to you within three
days travel time
|
How do I know if ground
shipping will arrive within three days? |
|
Call our shipping department at 1-877-GERMANY (1-877-437-6269)
and ask them to check on the transit time. |
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Do you ship to Canada? |
|
Yes, but
click here
for important
details you must know. |
|
How does GermanDeli package
perishable or heat sensitive products to keep them safe? |
|
We use thick-walled coolers with dry ice and/or
FDA-approved synthetic coolant. |
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May I shop at your Retail
Store instead of placing an order? |
|
Certainly!
5100 State Highway 121
Colleyville, TX 76034
Metro: 817-354-8101
Monday - Saturday
9 am - 7 pm
Sunday
10 am - 6 pm
Click
here for information about our store
|
|
May I use my own UPS or
FedEx Shipper's number? |
|
Absolutely!
Provide your shipper's number and a request for us to use it in
the "special shipping instructions" box during checkout.
Our S&H estimate will still appear on the checkout form, but
we'll charge your Shipper's #. |
|
|
|
How soon will
my order be shipped? |
We try and get your order out
within
1-2 business days, unless your order
contains perishable or heat-sensitive
items and there is a
risk your order will not move
over a weekend or holiday.
Also, allow extra
processing days from
Oct. 1 - Dec. 31
Click here for ordering deadlines
during the 2012
Christmas and New Year's holidays!
Orders for
electronic
gift
certificates
received by midnight on 12/24 will
be emailed by 8 am
on Christmas morning. |
|
Which products are perishable? |
 |
 |
|
Meat, dairy & certain fish |
|
How do you calculate shipping & handling? |
- An
automated
calculator on our
site estimates the cost based on
total product weight, shipping
destination and shipping method.
This estimate is shown before
you are asked for payment.
- If the actual
S&H costs are lower
than estimated, you will be charged
the lower amount. If the charges
are higher than the estimate you
will be charged the lower estimated
amount.
-
If customers request Saturday delivery,
additional costs will apply.
|
|
|
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Which products are
heat sensitive? |
 |
 |
|
Chocolates can melt above 72ºF
Gummi's can melt above 85ºF |
|
Do
you gift wrap? |
|
Every order is decorated with a
decorative black cover
and German Flag ribbons. |
|
Do
you ship outside the USA? |
We ship to all 50 US
states, Puerto Rico, APO or FPO addresses
(via USPS priority mail)
and to Canada.*
*may require a premium shipping method |
|
May
I specify a delivery date? |
|
Yes.
Just provide the details
in the "special instructions" box
when you order.
We can't hold orders for more than two weeks except by special
permission. |
|
Please
Contact us at
1-877-GERMANY
1-877-437-6269
if you have any questions about an order
you have placed or intend to place.
If you're in the DFW area, you may call 1-817-410-9955.
If you get a recording please leave your message and we'll get back to you.
or email us at:
support@GermanDeli.com |
|
