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How do I select the
best
shipping method for my order? |
- Select "ground"
shipping when possible
- Select "air" only
when "ground" won't get your perishable items to you within three
days travel time
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How do I know if ground
shipping will arrive within three days? |
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Call our shipping department at 1-877-GERMANY (1-877-437-6269)
and ask them to check on the transit time. |
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Do you ship to Canada? |
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Yes, but
click here
for important
details you must know. |
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How does GermanDeli package
perishable or heat sensitive products to keep them safe? |
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We use thick-walled coolers with dry ice and/or
FDA-approved synthetic coolant. |
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May I shop at your warehouse
showroom instead of placing an order? |
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Certainly!
2890 Market Loop
Southlake, TX 76092
Metro: 817-410-9955
Toll free:
1-877-437-6269
Monday - Friday
9 am - 7 pm
Saturday
10 am - 6 pm
Sunday
noon - 6 pm
Click
here for information about our store
|
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May I use my own UPS or
FedEx Shipper's number? |
|
Absolutely!
Provide your shipper's number and a request for us to use it in
the "special shipping instructions" box during checkout.
Our S&H estimate will still appear on the checkout form, but
we'll charge you only our $5 handling fee at the time we ship
your order and charge your card. |
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How soon will
my order be shipped? |
We try and get your order out
within
1-2 business days, unless your order
contains perishable or heat-sensitive
items and there is a
risk your order will not move
over a weekend or holiday.
Also, allow extra
processing days from
Oct. 1 - Dec. 31
Orders placed after midnight
on Dec. 10th may NOT
arrive by Christmas.
However, we will try our best!Orders for
electronic gift
certificates
received by midnight on 12/24 will be
emailed by 8 am on Christmas morning. |
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Which products are perishable? |
 |
 |
|
Meat, dairy & certain fish |
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How do you calculate shipping & handling? |
- We access a $5
handling fee on each
order
to cover the cost of shipping
materials and
to help offset packaging
labor.
- An
automated
calculator on our site estimates the cost based on total
product
weight, shipping destination
and shipping
method.
This estimate is shown before
you are asked for payment.
- If the actual
S&H costs are lower than
estimated you will be charged the lower
amount. If the charges are higher than
the estimate you will be charged the lower
estimated amount.
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|
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Which products are
heat sensitive? |
 |
 |
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Chocolates can melt above 72ºF
Gummi's can melt above 85ºF |
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Do
you gift wrap? |
|
Every order is decorated with tissue paper and
German Flag ribbons.
Unless...
your order contains dry ice. We may need to leave off the
tissue paper because of condensation. |
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Do
you ship outside the USA? |
We ship to all 50 US
states, Puerto Rico, APO or FPO addresses
(via USPS priority mail)
and to Canada.*
*may require a premium shipping method |
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May
I specify a delivery date? |
|
Yes.
Just provide the details
in the "special instructions" box
when you order.
We can't hold orders for more than two weeks except by special
permission. |
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Please
Contact us at
1-877-GERMANY
1-877-437-6269
if any questions about an order you have placed or intend to place.
If you get a recording please leave your message and we'll get
bak to you.
or email us at:
support@GermanDeli.com |
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