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Shipping at GermanDeli.com


How do I select the best
shipping method for my order?

  • Select "ground" shipping when possible
  • Select "air" only when "ground" won't get your perishable items to you within three days travel time

How do I know if ground shipping will arrive within three days?

Call our shipping department at 1-877-GERMANY (1-877-437-6269) and ask them to check on the transit time.

Do you ship to Canada?

Yes, but click here for important
details you must know.

How does GermanDeli package perishable or heat sensitive products to keep them safe?

We use thick-walled coolers with dry ice and/or FDA-approved synthetic coolant.

May I shop at your warehouse showroom instead of placing an order?

Certainly!
2890 Market Loop
Southlake, TX 76092

Metro: 817-410-9955
Toll free:  1-877-437-6269

Monday - Friday
9 am - 7 pm
Saturday
10 am - 6 pm
Sunday
noon - 6 pm


Click here for information about our store

 

May I use my own UPS or FedEx Shipper's number?

Absolutely!
Provide your shipper's number and a request for us to use it in the "special shipping instructions" box during checkout.
Our S&H estimate will still appear on the checkout form, but we'll charge you only our $5 handling fee at the time we ship your order and charge your card.

How soon will my order be shipped?

We try and get your order out within
1-2 business days, unless your order
contains perishable or heat-sensitive
items and there is a
risk your order will not move
over a weekend or holiday.

Also, allow extra
processing days from
Oct. 1 - Dec. 31


Orders placed after midnight
on Dec. 10th may NOT
arrive by Christmas.

However, we will try our best!

Orders for electronic gift certificates
received by midnight on 12/24 will be
emailed by 8 am on Christmas morning.

Which products are perishable?

S&W Bratwurst - 4 Link Package Ostsee Hering Filets Matjesart, 300g

Meat, dairy & certain fish

How do you calculate shipping & handling?

  • We access a $5 handling fee on each
    order to cover the cost of shipping
    materials and to help offset packaging
    labor.
  • An automated calculator on our site estimates the cost based on total
    product weight, shipping destination
    and shipping method. 
    This estimate is shown before
    you are asked for payment.
  • If the actual S&H costs are lower than
    estimated you will be charged the lower
    amount.  If the charges are higher than
    the estimate you will be charged the lower estimated amount.

Which products are
heat sensitive?

Asbach Weinbrand Trüffel Pralines, 100g Gift Box Haribo Gold Bears, 5.29 Ounce Bag

Chocolates can melt above 72ºF
Gummi's can melt above 85ºF

Do you gift wrap?

Every order is decorated with tissue paper and German Flag ribbons. 
Unless...
your order contains dry ice.  We may need to leave off the tissue paper because of condensation.

Do you ship outside the USA?

We ship to all 50 US states, Puerto Rico, APO or FPO addresses
(via USPS priority mail)
and to Canada.*
*may require a premium shipping method

May I specify a delivery date?

Yes.  Just provide the details
in the "special instructions" box
when you order.

We can't hold orders for more than two weeks except by special permission.

Please
Contact us at
1-877-GERMANY
1-877-437-6269
if any questions about an order you have placed or intend to place.

If you get a recording please leave your message and we'll get bak to you.
 

or email us at: support@GermanDeli.com






Dear Customer,
Our site requires a minimum $25 purchase (can be a mix of products).
During "checkout" our site provides an estimate of your shipping charges, which includes a $5 handling fee.
This S&H estimate is available before payment is required.
If the actual shipping costs are lower than the estimate we will charge your card the lower amount.
We ship from our Texas warehouse to all 50 states in the USA, to our Troops, to Puerto Rico, and to Canada.


Click here to send us an e-mail

GermanDeli.com
2890 Market Loop
Southlake TX 76092

 

Toll free Phone:
1-877-437-6269
 (1-877-GERMANY)

Dallas-Fort Worth Metroplex phone:
817-410-9955


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